✅ Verified Review
| Tel Aviv to Tokyo Narita via Moscow in Business class, returning in Economy class. Tel Aviv to Moscow in a Boeing 777-300 in Business. Comfortable seats, nothing out of this world, crew very polite and friendly, especially the ladies. The males seem more reserved. Cultural thing in the Russian service industry? The cabin was almost empty, but attention was lacking, apparently there were two VIP passengers onboard, and the crew gave them most of the attention. I had to ask for water twice. Most Airlines supply you with a bottle of water to begin with. Lunch service very long and food portions and quality average at best. Transferring in freezing Moscow (-6c) by bus to the Narita bound aircraft, no special bus for business passengers, its ok by Aeroflot to pay 5000usd per ticket and to sit in a frozen crowded bus for a long time. Onboard a charming welcome as usual, but business seats in the A330-300 too hard, an extra mattress is needed like many other airlines do these days to increase comfort. Dinner service took long (3 hours from take off to finish) leaving us with 6 hours to sleep, but wake up call (optional) for breakfast is 2 hours before landing, leaving passengers to sleep 4 hours or give up breakfast. WiFi for a fee in Business is unreal. Purchased a 10USD package that expired before one site could be up. Waste of money. Didn't use again the whole trip (4 segments). Return NRT-SVO-TLV, the first portion again on A333 but in Economy! My request to have four seats for myself and my 11 yr old son, so he could sleep was answered by "we are completely full" - so moved us to a two seater by the window. After takeoff I counted at least 10 rows of 4 seaters with one or two passenger at the most. So much for telling the truth. The agent could have blocked the seats between us, and release them for others if need be. For someone who paid so much for those tickets, I expected more cooperation. I asked to check an upgrade fee, but the ticketing agent took over an hour to calculate the difference in fare, but failed to come up with a confirmed rate. We gave up, as we wished to eat and shop, and didnt fancy waiting so long at check in. Was that rocket science task? Onboard crew less friendly than the usual, seats painfully crowded and very little padding. Food was average again ,most Japanese around me left the food untouched. IFE ok, but sound tracks in bad quality, with much background noise. One cabin crew smashed her trolley against my knee, very painful, but except "sorry" nothing else. Moscow Transit was OK, and a packed Boeing 777-300to TLV. SU joined the misery club of 3-4-3 seating in economy, simply the worst. You keep rubbing shoulders and arms against a stranger, thank god it was 4 hour flight only. On a longer one it would have been a nightmare. Crew this time friendly and hard working, its really the "shining star" of Aeroflot, but the hard product must improve to make them attractive. IFE on B773 excellent, a factor to make you forget that you are a sardine. Food good. Flights on time.