✅ Verified Review
| Berlin to Yerewan via Moscow. Being born in Russia, I have been always proud of Russian hospitality and the high quality of service. Unfortunately, each Aeroflot flight undermines my pride. I have been dissapointed, when my flight Moscow to Yerevan was cancelled without any prior announcement. I was waiting in Sheremetyevo to check-in my luggage (only two counters were opened for international flight passengers) just to find out that my flight is cancelled. However, one can see "on time" mark on the timetable. My husband was at that time flying to Moscow from Berlin to catch the same flight. Dut to the weather conditions, I expected the cancellation to happen, but what happened next, demonstrates the complete lack of Aeroflot`s ability to organize the passenger flow in such situations. My husband eventually got stuck in the transit zone with the flight information "on time", no Aeroflot personnel and people, who were sleeping on the mattresses! He found an Aeroflot representative only after an hour of running through different terminals of Sheremetyevo airport. At the same time I was literally fighting to get the same-day-flight to Yerevan (2 ladies at the counter for over 200 passengers), while the Aeroflot representative was extremely impolite and borderline offensive. Eventually, I got a flight 3 hours later (which got delayed for 3 more hours), and my husband managed to get a flight 3 hours (plus 1 hour delay) after my delayed flight. Waiting time at Sheremetyevo was more than 10 hours. We could not even fly together. They still had seats but they pointed out that it "is too difficult for them". No food or hotel were provided, not even a bottle of water. Anyway, the whole time all I wanted to hear was: "We are sorry for your inconvenience. Your possible options would be". That is what I expect instead of misleading information, disrespectful personnel and tricks à la "how to not provide hotel by stating the wrong time of the flight". I still hope for an official excuse letter.