Aer Lingus

YYZ to DUB to EDI return. Transatlantic flights were excellent good IFE system pleasant staff and acceptable food. Big problem was connection in Dublin long walk through terminal and had to clear security again even though we were in the flight connection route. This does not happen at Heathrow so not sure why Dublin can't fix it. We were running to make the Toronto flight as security had only 1 of 3 lanes open.

I travelled business class from Orlando to Dublin. The seats do not recline fully and you are in close proximity to your seatmate. The food is coach class. Do not sit in first row as the attendants go in and out of galley but always fail to close the curtain when they go in and out. Returning to Florida and had to go through JFK and connect to JetBlue who does not have business class so you are in the way back in coach . You can pay extra for a seat closer to the front with extra leg room but of course Aer Lingus does not arrange that. Basically paying for 3/4 business class.

LHR - Shannon A319 - Aer Lingus bought these aircraft from Portugal and promised to reconfigure the seating but have not done so. Seat rows after 9 are extremely uncomfortable for any one over average height. Flight crew were aware of this but according to discussions multiple customer complaints have not had any impact. Select a forward row for comfort.

Well what to say a single Business Class flight to JFK from Dublin. Ordinarily I would hate such flights but the price and nature of the Aer Lingus flight was exceptional the cabin crew were dedicated and tended to my every need providing a friendly a fun flight to New York. The seats were very comfortable and I was greeted with champagne upon arrival the inflight entertainment was highly varied with some real classic films as well as many block buster movies and TV shows. The flight departed on time. The only slight drawback currently is the fact the seats do not lie completely flat that being said you still have more than enough room to relax. When I raised this with staff they discussed how their will apparently soon be changes made to put in place those seats that do lie completely flat as other airlines have begun to put them into place. Overall the flight was incredibly relaxing and I would book long haul with Aer Lingus in a heartbeat for flying out of Dublin the service is exceptional and business class was an unforgettable experience.

Went back to US on an 11.50 am flight from Dublin to Boston. Worst flight I have had. 3 out of 6 hours of my flight was spent having to listen to a toddler with his non-stop and very loud crying which the parents didn't exert much effort to stop on top of a seat that doesn't recline. My back hurts so bad. This is just one of the minor things the airline should have a regular maintenance check on to provide more comfort to their customers specially for a long flight.

Have flown with Aer Lingus round trip from Boston to UK 3 times prior to our flight in August. The return trip from Dublin to Boston was not what we usually experience with Aer Lingus. The flight attendants were not helpful. They were slow distributing the snack which turned out to be only drinks didn't offer anyone a snack. They did not hand out blankets. Told passengers to get them themselves. Distributed the meal slowly and it was well into the flight before we ate. Ran out of choices so we got stuck with a beef meal that was inedible. The flight encountered some turbulence so seat belt naturally went on. Yet the pilot took his time turning that sign off when the turbulence cleared. It seemed like we were confined to our seats for most of the trip. That also seemed to make the attendants happy. They did not appear to enjoy their job at all that flight!

Travelled from Birmingham UK to Dublin on Flt EI263. This flight was strictly ok and seemed like one of cheap airlines. It was a short flight but the passengers were very loud noisy but our connecting flight from Dublin to SFO Flt EI147 was a nightmare. After two security checks and a very slow US immigration Customs we went to the gate and the flight was delayed 90 minutes. Once on the plane it was freezing cold and there were no blankets on the seats for passengers. Cabin crew kept saying the heat would start soon but that never happened. We were travelling with kids and they were shivering. After repeatedly complaining the staff gave us some extra blankets which helped a little bit. We had ordered Hindu Vegetarian meals but we were given meals with chicken as they had no veggie meals onboard and nobody was apologetic. On this long flight we were given only one tasteless meal that the kids hardly ate and one snack bar before landing. No snacks or treats for kids during the flight. Vowed never to fly Aer-Lingus again.

NCL-DUB-NCL (Operated by Stobart Air). Short hop across the Irish Sea. By far a more preferable experience to that offered by Ryanair: no check in queue pleasant staff on-time boarding and departure and arrival into the new Terminal 2 at Dublin airport. Bags also delivered rapidly at both ends. On-board the (brand new) ATR aircraft the seats were comfortable and spacious. A bar and snack service (for cash) was offered. The only slight niggle was the ridiculously long Aer Lingus check in queue on the return home (Sunday evening). 50 minutes from start to finish. They do have a 'late check-in' desk and regularly have to announce flights that are closing and direct people to this desk to avoid missing flights!

Flew from Dublin to Palma Majorca. Flight left at 7.30am about 6-7 drunken young men allowed to board. One fellow spent the whole 3 hours of the flight yelling back and forth to his buddies swearing every second word it seemed and there were small children sitting right in front of him. Everyone around very uncomfortable. Three hours of drunken louts around us and staff incapable of dealing with them they continued to serve them alcohol. He wasn't met at the arrival gate by security like he would have been in most places. After the horrible flight our luggage did arrive but it did take almost an hour to arrive at luggage collection so not sure if that was Aer Lingus or airports fault. No onboard flight entertainment (3 hour flight would have been nice) and food was all to be paid for but that's ok since it wasn't a long flight. Flight was cheap so would recommend airline for that reason only. But the other low cost airlines we flew on were all cheap too and better.

My wife daughter and I travelled from Gatwick to Chicago via Dublin on 23rd July. The flight to Dublin had 'no frills' but was more comfortable than a recent flight on another Irish budget airline. The 3 hours transfer time at Dublin was partially taken up with clearing US immigration and the rest with sitting waiting for the on time flight to Chicago. The cabin crew were mature and efficient and the meal was very acceptable and served two hours into the flight. When we arrived on time in Chicago because all the paperwork had been done we were able to walk out of the airport without hassle after collecting our baggage. The return flight on 14th August had a younger cabin crew who provided a more lively friendly but equally efficient service. The Beef meal was very tasty and the cheese and ham croissant just before landing was welcome. A word of warning during the transfer at Dublin outbound and inbound further scanning was carried out on our hand baggage. The duty free bottle was accepted as the seal on the bag had not been broken and we had the receipt but a small bottle of wine from the aircraft which I had kept to drink later was confiscated even though it was unopened. I had read some of the 'horror reviews before flying but our experience did not match them and we would happily fly with the Aer Lingus again. The moderate inconvenience of transferring in Dublin was worth it to save at least £200 pounds each on a direct flight.