Aer Lingus

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 999 reviews
5/10
4 star Skytrax Rating
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1/10

Aer Lingus customer review

(United Kingdom)

Arrived in plenty of time for the flight only to be told it had been over-sold. I was told I must go on standby, with no option otherwise. I was assured that my baggage would be on the next flight out (4 hours later) which I caught. On arrival in Dublin sure enough, no baggage. This is hugely inconvenient as I am away on business with no change of clothes etc. The staff at the desk were overstretched, and not very helpful. I travel a lot with Aer Lingus and I have to say that their service is getting worse each time I fly.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManchester to Dublin
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

Aer Lingus customer review

(United States)

The flight attendants were very rude, and the media system was broken which didn't help an 8 hour flight. Kept asking for updates about it and the flight attendants didn't acknowledge it. They only came around with drinks once. Food was inedible, and the leg room was small even for an airplane. I've flown internationally many times before and Aer Lingus was the worst in my opinion.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago (ORD) to Dublin
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

Aer Lingus customer review

(United Kingdom)

Very good experience. Check-in and boarding were quick and efficient. The airplane is very clean and the cabin crew were friendly and helpful. There is a good variety of food sold on the airplane.
AircraftA320-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to London Heathrow
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Aer Lingus customer review

(United Kingdom)

Flew from Belfast to Gatwick, the plane was oldish and not very comfortable, I felt really squashed where I was sitting. Plane took off on time and arrived a few minutes early on the other side, so no complaints there. Boarding was relatively quick and the cabin crew were personable, one passenger complained of being ill during the flight and was attended to with care and attention. A hassle free trip but they do need more space between seats on their planes, this is a national airline, not a budget one.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBelfast to Gatwick
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Aer Lingus customer review

(Ireland)

I had a very pleasant experience flying with Aer Lingus. Although the business class is not up to par with most other airlines, it is far from bad and the service was great - Irish hospitality at its best!
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDublin to San Francisco
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Aer Lingus customer review

(United States)

SFO-DUB, LHR-DUB-SFO. Ground staff excellent. On time departure. Flight staff were just going through the motions and seemed as though they couldn't care less about the passengers. Seating was tight, but bearable. Inflight entertainment was pretty good. Meals were not so good and beverage service was below standard. Had issues with passenger behind us that allowed their child to continuously kick the back of our seat. We asked the mother once of the problem yet the child continued. Asked again to please have your child stop the kicking. Third time was enough and flight crew intervened and helped settle the problem. A cookie for the kicking child and a glass of wine for us. Very odd situation but handled OK by crew. Overall the flight seemed short handed, stressed and just did not want to do their job. Return flight back was like night and day. Our baggage was well above the limit but nothing was said and they checked us in with no questions. Both flights were on time. Ground staff friendly and helpful, cabin crew were friendly, helpful and outgoing. Meals were actually tasty and there were non-stop beverage runs. The crew came across happy and willing to please the passengers. I got on the plane dreading the flight but departed with a positive attitude. Seating is tight though. I recommend Aer Lingus as an alternative airlines if you are looking for a budget alternative to flying.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSFO to DUB
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Aer Lingus customer review

(Ireland)

Excellent friendly service. Able to fly in and out of Cardiff when other flights were cancelled due to fog. Maybe more expensive than alternatives, but reliable. Preferred airline on the Cardiff-Dublin route.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCardiff to Dublin
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United States)

JFK-SNN-LHR, FCO-DUB-JFK. The first leg of this trip, JFK-SNN, was operated by Air Contractors (I actually think this was the best flight out of the 4). The Boeing 757 cabin was clean. There were pillows and blankets on each seat. The IFE was sufficient for a ~5 hour flight. There was a meal 1-1.5 hours after takeoff (Chicken or Beef). It was okay and what one would expect of an airline meal. SNN-LHR and FCO-DUB were on A320s. The planes were clean but the seats were a little bit tight. There were no IFE on both flights and they charged for food and beverage. DUB-JFK on an A330 dual aisle plane. No pillow and blanket at my seat but they had blankets available for the passengers. The IFE was again sufficient for 7 hour flight. There was a meal after takeoff and a light snack before landing. The boarding process on all 4 flights were effective and all 4 flights left on time. The flight attendants were friendly and attentive. The check in staff at FCO T1 was not but can't really fault them on that.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJFK-SNN-LHR, FCO-DUB-JFK
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Aer Lingus customer review

(United States)

Boston - Dublin May 15 flight 138 - was supposed to be an Aer Lingus aircraft but apparently several days out they had to charter a plane from Omni International - which is generally used as troop transport - that was filthy crammed to the gills with the maximum seats. There went our prepaid extra legroom seats no air controls no Aer Lingus staff no individual seat TVs nothing - it was horrible and the worst part - no prior notice. Then - coming back Aer Lingus Shannon - Boston May 31 flight 135 - supposed to be a double aisle aircraft - you guessed it - Boeing 757 - one aisle - 6 hours and no explanations. Yes I understand the airlines can substitute aircraft - but (especially on flight 138) a comparable and comfortable substitute should have been made. I was appalled (and I am a regular traveler to Ireland).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Aer Lingus customer review

(United States)

Boston – Dublin. Flight EI136. Dublin – Naples. Flight EI450. I last traveled on Aer Lingus in 1977 as a child. The service was excellent and the food was great. So when I booked our trip in May 2015 to Italy through Dublin to Naples I was excited. I could not have been more disappointed. The service was terrible. There was only 1 flight attendant that gave a faint smile (and that was on all legs of the trip. A British staff member was on board for the final Dublin to Boston flight via Titan Airlines. They were a breath of fresh air and were very pleasant and actually smiled). The food was bad. The plane was pretty clean though. This was the cheapest airline I have flown on. They kept charging for everything. On the flight from Dublin to Naples they charged for every single thing even water. Not one thing was distributed for free. I could see if I paid very little for my flight but this was not a cheap rock bottom fare. Frankly I was ashamed of being Irish after I took the first leg of the trip. We were traveling with 10 other people and all agreed that they would have no interest in traveling to Ireland for a future vacation. So Aer Lingus - you might be saving a lot of money but you are obliterating anyone's desires to travel to Ireland in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no