Aer Lingus

Recently travelled Cork to Malaga return. Ground staff service good, flights were punctual and the cabin staff friendly and helpful. Was in row 1 and had the usual hassle with lack of space in overhead lockers although the relatively new concept of priority boarding was a help. You still had to get onboard first to get to the lockers, there is very little row 1 locker space. Flight deck kept us up to date during the flight. New food menu much improved. Baggage retrieval at both ends quick and efficient.

Liverpool to Dublin with Aer Lingus. Can't express enough my thanks and appreciation for making my first ever flight such a wonderful experience. The cabin crew were excellent and once they found out it was my first flight at the age of 71, they went out of their way to offer me reassurance. They even offered me a local newspaper and provided me with a glass of proseco. I would highly recommend the cabin crew and Aer Lingus for their professionalism and making my journey pleasurable.

Flew Aer Lingus from Dublin to Madrid to Dublin, Feb 5-7th. Flights were packed but I was delighted to see the introduction of "priority boarding" which comes if you purchase certain seats at the time of booking, found it very handy. Crew were very good on both flights, however the new in-flight menu has virtually nothing on it, no fruit salad and my colleague who is vegetarian could order nothing. Both flights were virtually on time, but it would be worth it if Aer Lingus reviewed their in-flight buy on board menu - remember Ireland has a weath of culinary riches.

Our flight was with Aer Lingus from Dublin to London Heathrow, they were brilliant with my son, who is an adult on the autism spectrum, so he was happy just to be on the plane. The seats were very comfortable for an A320. Loved that they played good music whilst we were waiting and the captain kept us up to date as to when we would leave. Inflight the food service was good, staff very professional and made you feel welcome on board. I would fly with them again.

London Heathrow to Cork. What a disappointment! After travelling half way around the world, being exposed to some super airport and inflight service, to finish our journey on our own countries carrier Aer Lingus, should have been great, how wrong we were. Staff at the check in desk chewing gum and dressed scruffy set the tone, very poor. Called to check in and then made stand for 40 minutes just past the check in desk? Why check in passengers and make them stand in a small area, when the plane hasn't disembarked it's previous passengers? This shows a total lack of regard for the elderly, people not in full health and people completing long journeys. After 40 minutes of standing we went back past the check in area to the seats so the kids could sit comfortably and complained to Aer Lingus staff, not that they seemed to care as they were to interested in chatting amongst themselves. And why does it take 6 staff to check in a small plane? Unfortunately things on the plane weren't much better, poorly dressed staff looking tired and rough, we couldn't understand the lady on the mic reading the safety statement, neither could the girl demonstrating this as they were in and out of sync, lack of professional refreshment service provided as the first thing they were asked for off the menu seemed to confuse the stewardess and she dissappeared for a while and returned with a no we don't have that. It was only a sandwich that was requested by another passenger. Obviously there are good staff with Aer Lingus also, but this is spoilt by a poor few and bad practices. I would recommend management in Aer Lingus should get on a Singapore Airlines flight to see how it should be done, very well dressed staff throughout a long flight, very attentive and polite to any need or request, each one of them asked the name of our kids and used it when talking to them (Aer Lingus staff didn't bother to ask, the chewing gum was obviously in the way), very well organised at check in time even though dealing with a great deal more passengers and it didn't take six of them to do it either! Come on Aer Lingus staff you can do much better than this, and it wouldn't take much, just a better regard for your customers and some manners.

We, a family of 5 including 2 children and an infant, was supposed to fly from Toronto to Kochi via Dublin. Toronto to Dublin leg was to be on Aer Lingus. When we reached the Airport to Check in, the agent said that we could not fly, because the flight was cancelled and asked us to call their booking agent to rebook our tickets. Their agent, after hours of waiting, said that she has booked us on Emirates for the next day. So we went home. Then when we checked the Emirates site, there was no such booking. We called up Emirates and they said that, Aer Lingus had only made a reservation but had not ticketed it, so it got cancelled automatically. So we tried calling Aer Lingus again and after hours of being on hold, Aer Lingus finally said that we were booked on Air Canada for Jan 8th. So we went to the Airport and at the check in counter, the agent said that she could not find a ticket for our baby. So Aer Lingus, when re-issuing our ticket had re-issued only 4 tickets instead of 5 and had missed out on our infant. So we called them again to try to fly on the next flight, but they said that they could not do anything. Then we again went home at 10.30pm with the 3 children and all the luggage. The whole night we kept trying to call Aer Lingus and finally in the morning, they said that we had to buy a fully fresh ticket for our baby and that they would reimburse it. So we went to our agent to buy the ticket and somehow they fixed our infant's ticket for us. But later while returning, when we checked with Etihad, our original carrier, they said that Aer Lingus would not have been able to reimburse the ticket fare, since it is not their ticket that we are buying - and it is Air Canada's ticket. So even that was cheating from the side of Aer Lingus. So my personal advice to anyone out there is to never trust or travel on Aer Lingus.

Manchester to Dublin return on A320/ATR 72 (ops by Stobart Air). Outbound was on time with friendlyish crew. Had seat 11A which ended up with 3 seats to myself on the row. Seats were comfy but seat belt was quiet small. Cabin was filthy with coffee cups and sugar sachets on the floor and in the seat pockets. Good, regular updates from the pilots and landed a few minutes early. Return was on the ATR - just 2 cabin crew who were brilliant. Had seat 7F which was bigger than I thought and a proper sized seatbelt! Just watch your head as the cabin isn't the tallest! Paid £35 return for the day. Usually choose Ryanair for £19.90 return but wanted to try EI for a change so for the extra £15 it was worth a gamble.

Some really good and some really awful aspects to this journey with Aer Lingus from Heathrow to Belfast. Good things included the Aer Lingus lounge in T2 which was open to me because of my BAEC membership. The lounge is quiet and well appointed, making it a perfect spot to wait for the flight. Second good point is the cabin crew who were excellent. The bad bits - the mobile app for choosing a seat and retrieving a boarding pass. Second bad thing is the seating which is tightly stacked together for minimal legroom whilst the backrest is inclined at an unusually low angle. This combination pushes the whole lower part of the body forward and this further exacerbates the lack of legroom. Aer Lingus could be a great airline if they just sorted out some niggles, especially their mobile app.

Decent airline with friendly, helpful cabin crew and ground staff. Have flown with them extensively throughout Europe for work (so lots of commuter flights) - generally never had a problem. But their reservations dept and customer service is horrific. They made a mistake and over-charged me on a reservation late last year. Despite acknowloging that it was their mistake, they never once reached out to me to resolve it. I had to chase them up with 4 or 5 calls over a period of 1 month and still the problem was not resolved. It's the low-cost mentality - the customer service reps I spoke to on the phone told me they are not allowed to return calls or even send emails, and each time when I pushed on this issue (that I should not have to chase them up for their mistake) the response was that maybe someone would get in touch in a couple of days. When I asked to speak with a manager, I was told each time that none was available. I was repeatedly told me to wait a week and then call them back to see if it was resolved. There is also no way to escalate an issue. I tried sending a complaint via email and a month later got a generic response along the lines of "blah blah blah, verz sorry, blah blah, hope you will fly with us in the future" and yet they did nothing to resolve the issue (they even managed to address the email to the wrong person. The way they handled me puts me off ever wanting to fly with them again. I am 700 Euros out of pocket because of it. To be fair, they offer a decent product for the price, but on the rare situation where you might have a problem I doubt you could get worse service, even from Ryanair / Spirit.

Dublin to Chicago with Aer Lingus. Business class product very good for price paid. Food and service excellent. Clearing US immigration at Dublin makes a big difference as you land as a domestic passenger and are outside terminal in a few minutes. Would recommend this airline.