Aer Lingus

Boston to Dublin with Aer Lingus. From check-in staff to onboard flight attendants I have only the highest praise. At the check-in desk staff was so pleasant and helpful by putting in my air miles and apologising that they had to charge me $100 for my extra bag that I almost felt sorry I had made her have to be sorry. The plane was not a full flight and there were adequate staff onboard. The flight attendants were the best I have encountered in my many Aer Lingus flights. One in particular went out of her way to ask was there anything we wanted. Not only to my husband and I but the passengers around us as well. It's not only the cheaper flights, good destinations and comfortable planes that makes Aer Lingus the great airline it is. It is more importantly crew.

✅ Verified Review | Commuter flight from Dublin T2 to Doncaster (UK) on ATR42. Functional waiting area with coffee and snacks available, before being bussed to the airplane for an on-time departure. The airplane was a 16 year old ATR42, and looked decidedly tatty and well worn inside. Interior panels were scratched and faded, seats were worn and had loose stitching. Only one FA for about 40 passengers raised safety and service concerns, but as I was in Row 5, at least I got my coffee (€ 3) quickly. No complaints about the flight, service, or anything else. Everything ran to time, and Doncaster airport is a breeze - land, step into terminal, and 5 minutes later you are outside.

✅ Verified Review | Evening flight from Leeds to Dublin on ATR 72-600. This 3 year old airplane was in immaculate condition. Departure 10 minutes early. Friendly service from two very well turned out FA's. Captain's pre flight introduction was perfunctory to the point of being rude. Didn't introduce himself, his first officer, or the FA's. Unusual for Aer Lingus, and noticed by the senior FA, who immediately followed the captain's announcement with another of his own, in which he gave us all the names. Absolutely nothing wrong with the service, flight, or anything else, but the fact that the captain followed up with a further equally perfunctory announcement grated a bit.

✅ Verified Review | Dublin to New York JFK. The experience prior to boarding was pretty poor - unable to check in via the app, then once checked in online unable to collect a boarding pass from a self service kiosk, so had to queue for a boarding pass at the business check in, even though I was taking hand baggage only. There were only 2 people in front of me but they both seems to have issues checking in so it all took far longer than it needed to. The next drawback was being called from the lounge before they were ready for boarding at the gate, so all of the business passengers were left hanging around for 10 mins or so at the gate unnecessarily. However, these issues were largely outweighed by the excellent onboard product. Great seat (albeit a bit uncomfortable when sat upright), attentive service with good food and drinks, and a good entertainment system, although the movie selection is a bit limited. Overall a good experience, but some better attention to detail needed on the pre boarding elements to create a smoother overall experience.

✅ Verified Review | A320 aircraft retrofitted into the classic colours of Aer Lingus legacy Aircraft. The short hop of 60 minutes to Dublin from London has few areas to distinguish itself from its competitors of Ryanair and BA but it still managed to. As a frequent flyer the greatest benefit is the choice of terminals. T2 at Heathrow and T2 at Dublin which are undoubtedly better then T1 at Dublin and Luton, Gatwick, Stansted of Ryanair and on the same par as T5 of BA. No free drinks or food like BA though.

✅ Verified Review | Dublin to London with Aer Lingus. Flights are often delayed. One hour delay for a flight that is only 40 min long. They usually run out of hot food and sandwiches as the crew don't have time to refill the kitchen. Buying extra luggage costs a fortune. Will never fly with them again.

✅ Verified Review | Dublin to London Heathrow with Aer Lingus. Extremely disappointed with quality of service. Very frustrating end to a great weekend in Dublin with an hour delay flight on Sunday evening. It is unacceptable for a short destination flight to be delayed for that long. The reason given was the aircraft still being in the air on the way from London. The airline is trying to squeeze as many flights as possible and clearly this does not work as they are constantly late.

We flew Aer Lingus from Dublin to Alicante as the ticket price was 40 euros per person one way. It was cheaper than normal, as a last-minute ticket buying. The flight was at 4:30PM and we arrived at Dublin Airport at 2:30PM, so had plenty of time to head through security and to get a bite to eat. The plane started to board a couple minutes early. Flight Attendant showed us our seat and welcomed us nicely. There was plenty of legroom on the A320 and the seat reclined nicely. When they were giving out food and snacks to buy, I ordered the ham and cheese melt - by far the nicest meal I've got on a short-haul flight. The cabin crew were very friendly and I would recommend Aer Lingus. It was well worth the 120 euros for the 3 of us to go on that flight to Alicante.

Dublin to Doncaster. Commuter flight operated by Stobart for Aer Lingus on ATR 72. Efficient check-in, bus to airplane at remote stand. For a short flight (around 50 min) the ATR 72 is comfortable, and quiet. Seats are standard economy with reasonable pitch. Mostly business travellers, so cabin crew had an easy time. Not much time for food or drink, but coffee was served (extra charge), and it was nice and hot. Cabin crew were friendly and efficient. Doncaster offers a quick pass through customs, and as most travellers were probably going out one day and returning the next day, there was no queue at baggage claim. Overall, no complaints from this efficient service.

✅ Verified Review | In September 2015 my wife and I booked tickets with Aer Lingus, departing March 31, 2016 from Toronto to Dublin, connecting to Bristol. Our return was with Aer Lingus, departing from Geneva April 23 to Dublin, connecting to Toronto the same day. We booked our tickets 7 months in advance to take advantage of the lower ticket prices. However, on Feb 3 (five months after our booking date and, weeks before our departure) Aer Lingus agent called to inform us of our return flight change. Our departure time from Geneva was changed from 10:40 am to 4:05 pm. This meant we had to stop overnight in Dublin and, take the connecting flight the next day to Toronto. I asked about our overnight stay in Dublin and, the agent told me that we had to arrange for our own accommodation or, we could cancel our tickets at no cost. Cancellation was not desirable because the ticket prices had gone up at this time due to start of high travel season. The next day my wife called Aer Lingus Customer Service about our expenses in Dublin and, she was told that, on our return we could submit our expense bills to Customer Service for reimbursement. At the Aer Lingus check-in desk in Geneva airport we asked the supervisor the reason for cancellation of our Flight departing 11:50am. The supervisor told us that, for many years he had been working there, the flight always left Geneva in the afternoon. As such, we gathered that Aer Lingus had sold us tickets to a flight that never existed! It appears that, Aer Lingus sells tickets for non-existence flight so to get the customer but, later close to departure time informs the customer under duress of the flight change with option to cancel! The Aer Lingus supervisor in Dublin airport told us he could have put us up at Carlton hotel but, because we had had arranged for our own accommodation at Clayton Hotel, we had to pay for our hotel and meals and then, submit our bills to Aer Lingus Customer Service for reimbursement. After returning to Toronto, we forwarded the bills for our accommodation and meals in Dublin as well asking for reimbursement of our expenses in Dublin but, Aer Lingus refused to compensate. We are very disappointed with Aer Lingus.