✅ Trip Verified
| The flight crew was professional, the flight also left on time. The seats were a bit cramped, however the in-flight amenities more than made up for this. The food service was on point, I opted for the Shepard's Pie, which was quite tasty and chocolate mousse for dessert was outstanding. My only complaint was the price of the beverage service. I felt that at least one round of drinks should be complimentary for an international flight. In flight entertainment was satisfactory, with an engaging selection of movies. I did not purchase in-flight WiFi access. It was in the range of about 35 Euro (or somewhere thereabouts), which I think is ridiculous for less than 6 hours of internet access. I am giving the ground service an average rating. The announcements were difficult to hear, as the gate agent seemed to be whispering into the microphone. The gate agents also called people to the desk at random, which can make one nervous about being "bumped" from the flight. If you are going to call individuals to the counter at the gate, at least announce the reason, then request the names. This would give all of those waiting some more peace of mind. Also, I purchased Aer Lingus club passes during on-line check-in the night before. Apparently, our club passes for JFK were not processed due to the lounge being full, according to the agent there. It would have been nice if Aer Lingus had posted at least a note of caution on their website, that if the lounge is full, passes will not be honored. At least my credit card was not charged for this. The agent operating the lounge could have also used a lesson in professionalism. So, I have good news and bad news. Let's start with the bad news: Gate agents who needed additional training. Lounge pass policies which were not made clear, and in-flight beverage service which needs some help. I appreciate being treated well, especially as an Economy Class passenger.