✅ Trip Verified
| I am so disappointed to have to write this review of Aer Lingus. I fly regularly with them 3-4 times per year, but now I will have to reconsider. I had no success in trying to change the date of a return flight, despite availability on the return flight I wished to avail of. I called the company and they refused to do it over the phone. In addition, I tried through their online system which would not permit it. At this point, the service experienced was highly frustrating. Having wrote to "Guest Services, which is their inappropriately branded customer complaint department, they provided me with a three line vague response that didn't correspond to my complaint in any way. I found this experience bordering on arrogant. Having returned an email to them outlining this, they chose not to reply. I tried to engage the company on social media, no reply either. When I had a great experience with Aer Lingus about two years ago, I wrote to the company outlining how grateful that I was. At that time I had backspin and they upgraded my seat to accommodate me. Within hours, I had received two emails from the company about how delighted they were. On this occasion however, there wasn't a word from the company for five days after my email was sent, and the customer services rep on the phone was short and unwilling in any way to help me. I will not fly with Aer Lingus again!