✅ Verified Review
| In September 2015 my wife and I booked tickets with Aer Lingus, departing March 31, 2016 from Toronto to Dublin, connecting to Bristol. Our return was with Aer Lingus, departing from Geneva April 23 to Dublin, connecting to Toronto the same day. We booked our tickets 7 months in advance to take advantage of the lower ticket prices. However, on Feb 3 (five months after our booking date and, weeks before our departure) Aer Lingus agent called to inform us of our return flight change. Our departure time from Geneva was changed from 10:40 am to 4:05 pm. This meant we had to stop overnight in Dublin and, take the connecting flight the next day to Toronto. I asked about our overnight stay in Dublin and, the agent told me that we had to arrange for our own accommodation or, we could cancel our tickets at no cost. Cancellation was not desirable because the ticket prices had gone up at this time due to start of high travel season. The next day my wife called Aer Lingus Customer Service about our expenses in Dublin and, she was told that, on our return we could submit our expense bills to Customer Service for reimbursement. At the Aer Lingus check-in desk in Geneva airport we asked the supervisor the reason for cancellation of our Flight departing 11:50am. The supervisor told us that, for many years he had been working there, the flight always left Geneva in the afternoon. As such, we gathered that Aer Lingus had sold us tickets to a flight that never existed! It appears that, Aer Lingus sells tickets for non-existence flight so to get the customer but, later close to departure time informs the customer under duress of the flight change with option to cancel! The Aer Lingus supervisor in Dublin airport told us he could have put us up at Carlton hotel but, because we had had arranged for our own accommodation at Clayton Hotel, we had to pay for our hotel and meals and then, submit our bills to Aer Lingus Customer Service for reimbursement. After returning to Toronto, we forwarded the bills for our accommodation and meals in Dublin as well asking for reimbursement of our expenses in Dublin but, Aer Lingus refused to compensate. We are very disappointed with Aer Lingus.