✅ Verified Review
| Toronto to Gatwick return via Dublin. My lasting impression is that this is a no-frills airline trying to put on a show like they aren't a no-frills airline. Everything was pretty much lack lustre, but they did get us from A to B to C and back again, on time. Positives: The four planes we travelled on were clean, tidy and comfortable. Cabin crew were very friendly and professional. They've got some good and experienced people working for them. We travelled in peak season so the flights weren't cheap, but outside of that time, they are one of the cheaper long haul airlines. Terms and conditions were made very clear during booking and check in. Connection through Dublin was easy and clear if a bit convoluted. Negatives: Pre-flight customer service was poor. Booking and online check in allowed for no seat selections to be made. At no point in the booking/check in process were we able to select seats, which was important to us due to the age and health of the travellers. Only through extended negotiation with contracted check-in staff at airport, who could see our needs, were we able to secure appropriate seats. Which left for a nerve-wracking build up to travelling. Special meal selections were inaccurate from booking - luckily we called up in advance to confirm. Food on outbound leg was good, but they ran out of the chicken option very quickly. Food on the way home was terrible. Entertainment selection is okay. The technology is poor, though. Had to reset my or my companions' screens at least once on each leg. Several functions did not work. Baggage handling is poor. Had a 2.5 hour wait at Toronto for baggage to come through. One lost bag. Despite which party was at fault, it was very poor customer service from Aer Lingus from that point on, with nobody to speak to at the company, and given telephone numbers cutting out upon connection. Seemingly there is no customer service department. Very few representatives on the ground. Would travel with them again given the cost, but with low expectations.