✅ Verified Review
| A few weeks ago I flew from Madrid to Louisville, stopping first in Dublin and then Chicago before arriving at my final destination. All of the segments of the ticket were on one ticket and the whole ticket was under Aer Lingus and the last segment was under Aer Lingus but operated by United. My wife and I flew together and we each checked a second bag. We paid the fee for the second bag in Madrid but our bags were not checked all the way through even though we had one ticket. In Chicago we picked up our bags and went to recheck them at the United gate and they told us that United had no relationship with Aer Lingus, and that as a result we would have to pay again. Basically they did not give us a choice, they said pay and go to the gate or go back to the international terminal and speak to Aer Lingus which would mean missing our flight. I can´t believe what happened. The next day we called and spoke to someone with Aer Lingus, gave all our information and receipt numbers and no one ever contacted us. So we called again and and again. My wife spoke to at least 4 different agents. One told her that other was dealing with our case and then another who she spoke to after, had no idea. Finally after about 6 phone calls and hours wasted she was told to send our receipts to prove that we were charged by both United and Aer Lingus. We´ve sent all this information on August 5th an till this day no one has even contacted us. Every time she called she would ask to speak to a supervisor, and was never aloud to speak to anybody apart from a regular agent who had no control over anything. Every time she spoke to an agent they would promise that someone would call and nobody has.