Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 771 reviews
7/10
4 star Skytrax Rating
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10/10

"brings the joy of flying"

(Poland)

Verified Review | Chania to Tehran via Athens. Aegean brings the joy of flying back into the air! The tray service offering warm tasty food on short-haul flights is just amazing. Flew on it from Europe to Tehran and back recently and it was a wonderful experience of Greece in the air. All the FA's were nice, smiling and enthusiastic about their work. The hub at ATH also very comfortable and clean.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCHQ to IKA via ATH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



27th October 2016 : Aegean Airlines response

We honestly appreciate your overall positive feedback, as our passengers’ appraisal is of high importance for all of us in Aegean. We sincerely thank you, while we are committed to always offering you the hospitality and the quality services you expect!

9/10

"all in all a fantastic experience"

(United Kingdom)

Verified Review | Athens to London Heathrow. Best mid-haul flight I've taken in years. Seats were very comfortable, and we had more leg room in a regular economy seat than in paid exit row seats I've taken on other airlines - good news as my partner and I are both very tall. We were offered a sweet on take-off, drinks throughout the flight and a free meal - all rarities these days. My only criticism would be that the handing out of food seemed quite chaotic - staff walking up and down the plane distributing meals in a seemingly random pattern. But all in all a fantastic experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteATH to LHR
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



27th October 2016 : Aegean Airlines response

Dear Mrs. Lane, we are truly glad to know that you’ve enjoyed your time on board, highlighting the comfort as well as the meals offered during your recent flight with us. Hoping that this shall be the springboard to the continuance of our relationship, we look forward to welcoming you on board soon!

10/10

"experience more than positive"

(Ireland)

Verified Review | London to Athens. I flew business class (first time on an international flight. Flight was on time and the aircraft was clean. Cabin crew was friendly, confident with a genuine smile. There is no need to say much related to legroom, as the space was more than enough. Pre-flight drink was offered with option to choose among water, orange juice or sparkling wine. The three course dinner (with 2 main courses to choose from) was delicious. There was a range of different coffees to choose. So far my experience with Aegean has been more than positive. It is a reliable company and its cabin crew know how to make each flight enjoyable. Furthermore offers a good quality vs price relationship.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLHR to ATH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



27th October 2016 : Aegean Airlines response

Dear Mr. Markakis, we are happy to receive such sweet notices on your first International Business class flight experience with us! Ensuring that our passengers are offered with a variety of quality choices, a feeling of hospitality on board our aircraft and convenience on your journeys, we shall continue our efforts to meet up your high standards and expectations. Looking forward to adding joy again on both your leisure and business trips, we appreciate the warmth of your message!

4/10

"child non-friendly airline"

(Greece)

Verified Review | London Heathrow to Athens. I can say this is the most child non-friendly airline I've been on. I travelled with my 60 year old mom and my 16 month old daughter. I had thought we'd either get some help or at least some priority, but staff were not interested in in helping out. When we were trying to manage our luggage in the overhead compartments we just got blank stares. I would highly not recommend this airline for any family, and to think they pride themselves for their family services.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLHR to ATH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



25th October 2016 : Aegean Airlines response

Dear Mrs. Kefala, we feel sorry to hear that you’ve experienced a non-friendly attitude from our Ground Personnel and Cabin Crew, during your family trip from London to Athens. Υour comments came to us as a surprise, since we have quite recently introduced “Aegean For Families” product, with sole aim to turn a family trip into a memorable experience. We would like thus, to encourage you to provide us with more details on the reported incident, through the following contact form: https://aegeanairlines.custhelp.com/app/ask, in order to investigate the raised notices and further assist you. Your feedback is always well received and highly appreciated, while gives us the opportunity to take all actions needed to avoid any behavior that deviates from the level of courtesy and service we wish to offer our young and adult travelers! Thank you for sharing your thoughts and we shall gladly welcome your additional remarks!

1/10

"experienced the effect of strike"

(Italy)

Verified Review | My experience with Aegean airlines has been very bad. I had a trip from Milan to Rhodes via Athens return in October - I experienced the effect of strike called for 9 october 2016. Flight canceled. No warning of the incoming strike, so no time to find a re-route accomodation. On-line check-in forbidden for my flight without explanation. I just arrived on thodes airport for check-in, 8 oct afternoon, and the ground staff told me my next flight from to Milan was cancelled. No willing to help, just address me to a mile-long queue for finding an exchange flight. Aegean call a strike, doesn't warn its customer and they believe it is normal, so no reasons to complain. She answered that "it happens". If this was not enough, flight started with 1 hour of delay. Arrived in Athens, I spent all night in queue with hundreds of angry people waiting for the ticket office of Aegean to find solutions. Strike was recalled, but my flight remained canceled anyway. So after almost 6 hours of queue, I found a solution adding a stopover at Vienna through Austrian airlines. I had to sleep in a hotel and staff member ensured me that taxi trip should be offered by them, but after writing to customer service and having no answers about I can say it was no true. I came back home 10 hours later than expected.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMXP to RHO via ATH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



25th October 2016 : Aegean Airlines response

Dear Mr. Fantoni, we are really sorry to hear that your recent travel experience with us was met with such inconvenience and upheaval, due to the strikes previously announced by the Greek Air Traffic Controllers Association and the subsequent cancellation of flights. The circumstances have been indeed rather difficult, whilst we have made great efforts, so as to advise the significant volume of the affected passengers, who had booked their tickets with Aegean. Having traced your email communication with our Customer Relations Department and responded to your claim, we regret for not having been able to provide you with the high level of services, we wish to offer our passengers. We always remain at your disposal for any additional points, you may need to raise under our correspondence. Once again, we sincerely thank you for your patience and kind understanding and do hope to have the chance to welcome you soon again on one of our flights!

9/10

"good service onboard"

(Italy)

Verified Review | Milan Malpensa to Athens return. Flights on time, aircraft clean with very good legroom. Nice to receive a hot meal and beverage. Good service onboard and nice crew. Among many lower fare companies, Aegean stands for a good relationship between quality and price. I'm looking forward to fly them again.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMXP to ATH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



6th October 2016 : Aegean Airlines response

Thank you Mr. Recalcati for sharing with us your warm review, on your recent "Getaway" trip to Greece with Aegean! Targeting in providing you the services that shall always add value to your travel experiences, we look forward to host you again soon on one of our flights!

10/10

"makes flying a joy again"

(United Kingdom)

Verified Review | Second time flying with Aegean in the last 3 months from London Heathrow to Mytilene via Athens and must say I will fly Aegean every time I fly whereever possible. Find Aegean 10 out of 10 from the ground staff checking you in to the the cabin crew back to the ground crew at final place. All flights on time (including connecting and return flights) well looked after on all with drinks and meals makes flying a joy again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteATH to LHR
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



6th October 2016 : Aegean Airlines response

Words cannot describe how grateful we are for your generous feedback. Dear Mr. Biggs, we are welcoming you to the “world” of Aegean, as we do believe that your recent travel experience with us will be the basis on hosting you on our future flights!

8/10

"I would recommend this airline"

(Canada)

Athens to Geneva. I've flown on Aegean Airlines before and never had any problems. I did my check in online but I couldn't complete it as I had a booking on stand by. The waiting for the check in Athens airport was not very long and it was very reasonable. I asked to tag my bag to my final destination because I had a different booking to Montreal with Air Canada which is a partner airline. The system didn't let it even if the check in lady try to do so. Probably because my booking was on stand by. However she put a priority tag on my bag which ended to come out fast in Geneva. The flight was quite full with very few seats left. The cabin crew was not very interacting with passengers. The service onboard was good and a hot meal was provided with a choice of drinks all free of charge. The inflight entertaiment was a video featuring some tourist attractions of some Greek islands. Overall Aegean airlines is a good and it offers a good range of destinations but they're limited only to Europe and some destinations to the Middle East. I would recommend this airline.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteATH to GVA
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



6th October 2016 : Aegean Airlines response

Being your choice is much appreciated and we sincerely thank you for your willingness to write down an overall feedback, in relation to your flight experience with us. Dear Mr. Giannakopoulos, we hope to have the chance to offer you our authentic services and anticipate your expectations on your future journeys with us!

8/10

"reliable, efficient, modern"

(France)

I fly Aegean Airlines twice a month on a regular basis as part of my commute from France, where I work, to Greece where my home is. All things being relatively equal, from all available carriers on the Paris-Athens route, A3 is definitely my airline of choice. A few random things, which I'd like to emphasize: 1) Cabin crew are impeccably behaved and presented and always ready to accommodate my requests. 2) Air-fi which was provided on my last flights is quite interesting and compensates for the lack of individual screens in the cabin. I only hope that its content will be constantly updated and enriched (it would be a disappointment, if on my next flight in 10 days I'd be obliged to browse through the same material again) 3) Reserving front W.C. only for business class passengers (typically 8-12 per flight, which is on or about 5% of the plane's seating capacity) does not make a lot of sense and occasionally creates lots of discomfort to economy class passengers. Without undermining the premium service afforded to business class passengers, Aegean could consider a derogation to this policy. 4) As a miles and bonus silver member, I'm looking forward to upgrade to the golden tier soon. As a silver member however, I believe that A3 should reconsider silver tier's benefits and in particular the coupons for complimentary access to business class lounges so that they are offered not only in Greek airports but also to int'l ones as well. All in all my experience with Aegean has been positive since it's reliable, efficient, modern and has by far the most pleasant and professional cabin crew. The few downsides to my A3 experience are merely minor improvement challenges.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCDG to ATH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



29th September 2016 : Aegean Airlines response

Mr. Paraschis, your comprehensive remarks give us a great motivation to work on all the topics you have raised. It is beyond any doubt that the reliability, efficiency and courtesy are the basic elements which constitute the core of our philosophy and we are glad you emphasize them. Rest assured that your thorough feedback is definitely taken into consideration. Hoping to exceed your expectations, we send you our warm and sincere thank you along with a loyal commitment to gradually enrich the amenities provided on board and the benefits offered to our members!

9/10

"very good experience with Aegean"

(France)

Verified Review | Lille to Athens return with Aegean Airlines. The outbound flight was great, I was offered a nice meal and a great white wine. The inbound flight was a morning flight, so there was no wine, but the meal was very nice, some kind of spinach/tomato pie accompanied by a large yogurt with honey and a bun with some cheese and butter. Unfortunately, the inbound flight was quite bumpy (from Croatia until across the Alps), and the service got suspended at some point. The fact that I was returning from vacation did not help fully enjoying the flight either, as I was quite miserable. All in all, very good experience with Aegean, (I fly them regularly from Paris), and the planes were also clean and comfortable.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLIL to ATH
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



21st September 2016 : Aegean Airlines response

Dear Mr. Leventis, we feel thankful for trusting us on your journeys, while it is much appreciated that you took the time to share your experience! Indeed, a flight can mark the happy moment that vacations start but also the nostalgic “back to base” reality. It is important though to make every flight worth and that’s what we daily try to do!