Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 771 reviews
7/10
4 star Skytrax Rating
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9/10

"crew were professional and well groomed"

(Greece)

As usual a very pleasant experience with Aegean flying from Athens to Paris. Modern, clean aircraft, good food. Aegean is one of the few remaining airlines that serves a hot meal, which is much appreciated and deserves to be applauded. The crew were professional and well groomed, on both legs. On the return flight from Paris I requested a newspaper when boarding, which was brought to my seat after they were distributed to business class passengers. This was excellent service from the flight director from whom I requested it. Wi-Fi was available on this flight, but I could not log in for some reason. In-flight entertainment needs to be improved. At least some music. Overall, I always look forward to flying with Aegean.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteATH to CDG
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



13th December 2016 : Aegean Airlines response

Dear Mr. Petsikas, your kind words are visibly heartening to us and we will cherish your feedback as a sign of our success. We are committed to continue our efforts to enrich the provided services, as your satisfaction is our reward. Looking forward to welcoming you on board in the future, we warmly thank you again!

10/10

"a great flight as usual"

(Jordan)

Verified Review | Rome to Athens, and a great flight as usual on Aegean Airlines. The flight took of slightly off schedule but landed on-time. Inflight meal was good but not enough of a portion for longer flights. Flight attendants helpful and nice, some were helping passengers with cabin-luggage stowage which is very nice. Cabin luggage policy was not strict which is appreciated. The cabin was very clean, something always consistent on Aegean. Best of all are the prices; Aegean offers great value for money while retaining higher standards of service. Keep it up Aegean. One suggestion is, Aegean should either introduce inflight Wifi or personal entertainment monitors. This would make their flights less dull and boring.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFCO to ATH
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



13th December 2016 : Aegean Airlines response

Dear Mr. Damabi, we are glad to read that during your recent flight with us, you have enjoyed our cabin crew and flight attendance services! Focusing on enhancing our passengers’ travel experience, we appreciate your recommendation, as our basic aim is to meet up your standards on all aspects of flight operation. Thank you!

9/10

"overall experience was great"

(Netherlands)

Amsterdam to Athens with Aegean Airlines. I never flown this airline before and my expectations weren't very high. By luck I flew on a new plane including sharklets. Once airborn the stewardess was serving a hot-meal with cold or warm beverages. It was suprising to me because It was only a 3-hour flight. After a smooth ride we landed right on schedule in Athens. My overall experience with Aegean was great and I look forward to flying with them again.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAMS to ATH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



22nd November 2016 : Aegean Airlines response

Dear Mr. Giling, we are happy to know that your very first travel experience with us exceeded your expectations and we do look forward to welcoming you again!

10/10

"consistently the pride of Greece"

(Greece)

Verified Review | Flights from Athens to Paris and from Paris to Ioannina via Athens. The cabin crew was attentive, smiling and courteous. Aircraft seats and toilets were clean. In my opinion in-flight meals need some upgrade even with a fee for economy class passengers. They lack in variety and quantity. Bar-tea-coffee service was excellent. From Athens to Ioannina flight was smooth and comfortable aboard the Olympic air Bombardier Q400 turboprop aircraft. Cabin attendants wonderful once more. I think that both Aegean and Olympic air are consistently the pride of Greece amid all our pessimism and depression.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteATH to CDG
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



18th November 2016 : Aegean Airlines response

Dear Mr. Vounelakis, we would like to warmly thank you for your encouraging comments, as well as for highlighting the efficiency, friendliness and courtesy of our Cabin Crew, who served you during your recent flights. Making our first priority to meet our passengers’ expectations to the fullest extent, your feedback regarding the meal choices offered on our flights is also duly noted. We look forward to hosting you again on our flights, as we love to be your choice!

9/10

"very pleased with the treatment"

(Switzerland)

My last flight with Aegean was as pleasant as the previous ones. Due to my Miles & Bonus Gold card, my travel companion and I were complimentarily upgraded to Business Class, with a tasty meal and several rounds of excellent Greek wine. Return flight was announced as cancelled due to a strike of air traffic control. As the company was not to be reached on the phone or at the airport, and as we absolutely had to be back home on the planed day, we had to endure a return from Athens to Switzerland via following routing: taxi to Patras, ferry to Bari (Italy), rental car from Bari to Rome, then a flight from Rome to Geneva. Apart from the length of the trip (30 hours in total), all this cost us several hundred Euros. At our surprise and satisfaction, Aegean Airlines did reimburse us all these expenses. We were very pleased with the treatment of our case and will definitely fly again with Aegean.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteGVA to ATH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



8th November 2016 : Aegean Airlines response

Dear Mr. Farine, thank you for sharing with us your comments, on your recent flight out of Geneva to Athens, with the addition of the pleasure offered by the complimentary seat upgrade to our Business compartment, which we read with sincere delight! What’s more, the noted satisfaction, against all odds, on your home-bound journey back to Switzerland, based on the unforeseen circumstances of the announcement of the suspension of the 24-hour rolling strikes previously announced by the Greek Air Traffic Controllers Association, was met with great joy! Our sole aim was to assist our passengers in the best possible way, acknowledging the inconvenience caused and as such, we truly appreciate your warm feedback! We hope that you provide us the chance to offer you again a taste of our Greek hospitality and beverages on board our flights and ensure a pleasant trip for both you and your travel companion!

10/10

"kind cabin staff service"

(Poland)

Berlin to Athens with Aegean Airlines. Very good and kind ground and cabin staff service. The seats are comfortable with a lot of space between the seats and the rows. Foods is delicious. You can try Greek traditional food. Personally I think that is a big plus for Aegean Airlines because in most of European airlines you have to pay on board for food and beverages - even for a glass of water.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTXL to ATH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



8th November 2016 : Aegean Airlines response

Dear Mr. Zanganas, we truly appreciate the time you took to share your pleasant experience with us! We hope to have many more chances to serve you a delicious meal and offer you the hospitality you expect on our flights! Your kind feedback means a lot to us, thank you!

7/10

"food and beverages are basic at best"

(Italy)

Milan to Athens with Aegean Airlines. A normal flight with normal conditions. Departed on schedule, arrived likewise. Being a short haul flight the onboard food and beverages are basic at best. Correct English of flight attendants is a plus. It is the only direct flight from Milan to Athens.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMXP to ATH
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes



8th November 2016 : Aegean Airlines response

Dear Mr. Concegulian, we appreciate your review on our provided services throughout your Business travel from Italy to Greece, as well as the highlighted pointed remarks! We shall be more than happy to host you again on one of our future flights, committed in offering you an experience worth to remember!

9/10

"my new favourite airline "

(United Kingdom)

Verified Review | I flew Stockholm to Athens return and Athens to Santorini and Cairo to Athens. All flights on good time. Great meals on board included in ticket price, which surprised me as most intra-continental flights at most have a simple snack/sandwich included. Nice staff overall. Seats were decent, I didn't need to stand up at any point during flights. My new favourite airline in Europe!
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteATH to ARN
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



8th November 2016 : Aegean Airlines response

Dear Mr. Grandin, we are delighted to know that you’ve so much enjoyed your recent flights with us! We are committed to always taking care of you, who honor us with your trust and preference. Hoping that we will keep the title of your favorite airline, we shall be more than happy to welcome you again on board!

5/10

"avoids the use of terminal walkways"

(Greece)

Athens to Warsaw with Aegean Airlines. Being a regular flyer especially on routes where I have little or no choice of carrier, I feel that this airline avoids the use of terminal walkways - for reasons that anybody can guess - and chooses the use of good old tiring busses as if we are in the 50s. This I have experienced on many flights on Aegean from Larnaca, Munich, Madrid to name but a few. This was again the case for my recent flight both ways to and from Warsaw. Good old bus at Athens airport and then into a semi-dark ground floor in an airport which has no moving walkways for pedestrians and you have to walk from one end to the other. This bus service can happen on any airline but on Aegean it's probably my hard luck or the system. What they called breakfast was an ugly little spinach pie and coffee, on the return flight however, dinner was good. The plane as always looks clean and tidy though the inflight magazine looked horribly overused. The flight was smooth and punctual, and what I have always appreciated is the professionalism of cabin attendants, they are more than willing to help.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteATH to WAW
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



8th November 2016 : Aegean Airlines response

Dear Mr. Simonis, we regret to know your dissatisfaction, due to the lack of boarding bridge service and breakfast provided on your flight from Athens to Warsaw. We though appreciate that you’ve also highlighted the commendable efforts of our Cabin Crew to always assist you. As discussed over our telephone conversation, our aim does remain to make use of the boarding bridge service, where possible; nevertheless, the number of the available bridges is limited and as a result, we cannot offer respective option on all our flights to/from our hub Athens airport. By all means, for all of us every comment is an opportunity, which harbors the potential for optimizing benefits and products. We hope, thus, to have the chance to welcome you on our flights soon, reverting any negative image that has been formed.

3/10

"seats small and uncomfortable"

(Greece)

Verified Review | Thessaloniki to Stockholm via Athens. Aegean Airlines is an airline with high cost to value. I found the seats small and uncomfortable and there is lack of inflight entertainment. Food bad and portions pretty small. There is no onboard wifi and overhead screens play advertisements. Also, cabin lights were mostly on during this short flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSKG to ARN via ATH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



8th November 2016 : Aegean Airlines response

Dear Mr. Michos, we regret to hear that your travel experience with us was not met with the levels of convenience and satisfaction, we wish our passengers to enjoy. Addressing us with your remarks and raised notifications, we shall make sure to action towards the amelioration of our services, while we would like to thank you for your kind feedback, which is always received with high appreciation!