Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 773 reviews
7/10
4 star Skytrax Rating
Filter Reviews by :
Show
9/10

"very good experience in total"

(United Kingdom)

Verified Review | Munich to Athens. Very good experience in total. Food not the best but still fine. Friendly Cabin crew. Brand New aircraft. A bit frustrated with the "miles and bonus" reward program. Very limited seats. Trying to book using my miles but there is no availability for 6 weeks in a row for a route with 3 flights a day. How is this possible? Also not very generous with miles. Most of the times I choose Aegean in order to collect miles but I can't use them. Don't waste even 10 minutes to apply for this as you will only collect miles and you won't be able to spend the dates you want. Only the very cheap flights are free and still have to pay the tax.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMunich to Athens
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



13th June 2017 : Aegean Airlines response

Dear Mr. Sachinian, thank you for your favorable review and for the obvious well intentioned criticism on our services. As far as it concerns your meal, we are really sorry that you did not enjoy it. For your future International Flights, we would like to inform you that you may always choose the meal of your preference at the time of your booking and up to 48 hours prior to your flight (http://bit.ly/2akWJGH). In regards to your M+B miles redemption on issuing a Fare Free tickets (only taxes are charged), it is indeed subject of the respective fares’ availability per flight. Should the M+B redemption fares be exhausted on a specific flight, our Call Center Colleagues (+30 210 626 1000) may offer you alternatives or even register you on a Stand-by List. At the same time, our Miles+Bonus members always have the option to redeem their collected miles, in various services, besides flights, as mentioned in our official webpage: http://bit.ly/2qEmo3T. Thank you!

10/10

"flight attendants nice and friendly"

(Canada)

Verified Review | This is not the first time that I've flown on Aegean Airlines. Every time I've use this airline I was satisfied. This time however from Kalamata to Lyon it might be the best flight I ever taken. I did my check-in online which went fine. The check-in line up at Kalamata airport was fine the waiting was not very long. The flight was on time and even landed at Lyon earlier than scheduled. The only entertaiment was the airline's magazine. The cabin crew was probably the best that I ever experienced. The service was amazing with a tasty hot meal on a short flight. Also the flight attendants were nice and friendly and even went the extra mile by asking me if needed anything else. Overall Aegean airline is probably one of the best short haul airlines. I would not hesitate to fly back with them even if I need to make a connection into a different city.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKalamata to Lyon
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



7th June 2017 : Aegean Airlines response

Mr. Leventis, thank you for your kind words regarding our crew and services on board, as well as for your generous review! We deeply appreciate your warm comments. We will be pleased to host you again on our future flights! Thank you!

8/10

"good service on board"

(Italy)

Verified Review | Milan to Athens return. Another good flight with Aegean. Nice crew, regular information from the cockpit, A321 with very good legroom, good service on board. In Athens no airbridges (why?) Things to be improved: no IFE on board, food could be better. However I have no doubts: Aegean is the best option from Milan to Athens. If they continue to mantain this quality, I will use them again.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMilan to Athens
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



2nd June 2017 : Aegean Airlines response

Mr. Recalcati , we are happy to know that once again we have been your choice on your visit to Athens as well as for your positive feedback regarding our provided services. We shall make sure to value your raised notices regarding our in-flight entertainment and the food, while we would like to let you know that, the available air bridges in Athens airport is mostly a matter of the airport’s authorities. We thank you for your preference to us, while we are looking forward to welcoming you again on our flights!

8/10

"Cabin crew were friendly"

(Finland)

Verified Review | Great airline, only problem was the fact that we were late at least 10 minutes both ways, from Stockholm-Athens-Chania and back home to Stockholm. Had to wait in the aircraft for up to 30 minutes after we were supposed to takeoff. Seats were ok, did not expect anything better for an economy flight. TV showed short clips from all over Greece. But on the bright side, the food was the best airplane meal I have had. I ordered lacto-ovo-vegeratian and it was great. Tasted excellent. Just plain pasta, zucchini and cheese, and back home it was an omelette with cheese. Also my friends "normal" food was very good. We were served nice treats and drinks at appropriate times. Cabin crew were friendly, but their english could be improved, or at least talk a bit slower. You could barely hear what they were saying. For example when they explained why we were late, we only understood that it was something wrong with the aircraft.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteStockholm to Chania via Athens
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



2nd June 2017 : Aegean Airlines response

Ms Eriksson, we appreciate receiving your positive overall review on our services during your flight from Stockholm with us and specifically, we are very glad that you enjoyed your special meal. Your remarks regarding our cabin crew and the flight delay are well noted as the valued input of our travellers is of utmost importance to us. It will be our pleasure to welcome you on board soon again, hoping to provide you with an excellent service. Thank you so much!

9/10

"Very friendly crew"

(Portugal)

Verified Review | Athens to Lisbon. Aegean Airlines has been the only way from Lisbon to Greece for the past year. Special meal as requested. Very friendly crew, eager to provide assistance to passengers. In flight info about the trip by the captains. Very comfortable and clean seats. No delays. If you book tickets in advance, you may find some really interesting offers. Can't wait for my next flight.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Lisbon
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



30th May 2017 : Aegean Airlines response

Thank you for sharing such a favorable review on our services! And we can’t wait to welcome you on board!

8/10

"crew were very helpful and kind"

(Hungary)

Verified Review | Larnaca to Budapest via Athens. Timing, transportation to the plane, boarding etc was all fine. Specially I was flying with a dog in cabin I was happy that I can manage it by Aegean Airlines. The crew members were very helpful and kind, the food was excellent. On the back way they changed the departure time of my flight from Larnaca to Athen. It started before 1.5 hours as in the original schedule. I received an e-mail before 16 hours the changed departure time. Unfortunately I was not able to read it due to an internet service error. So I just had a phone call before 40 minutes of departure - during I was still traveling on the Airport transfer bus to Larnaca - so I had no chance to be on time at the airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLarnaca to Budapest via Athens
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



30th May 2017 : Aegean Airlines response

Thank you for your positive comments in regards to your overall travel experience with us! As far as it concerns you return flight time change, we are really sorry you were not informed on time. We always do our best to notify our passengers as soon as possible and hence, your remark is well noted and important to us. Thank you again for sharing your review and we do hope to welcome you on board soon again!

10/10

"I recommend Aegean Airlines"

(Australia)

Verified Review | Athens to Istanbul in August 2016. I have flown Aegean over a dozen times over the past 3 years . I travel to Greece almost every year from Australia and one of the most enjoyable parts is the service from Aegean Airline cabin crew. I have been recently upgraded to Silver Aegean Miles + Bonus and have been given two complimentary business class upgrades that I will be using this year. I recommend Aegean Airlines to anyone who travels in and around Europe on routes offered by the Airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Istanbul
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



27th April 2017 : Aegean Airlines response

Mr. Feng, thank you for recommending us, as well as for your generous review! We hope you will truly enjoy your benefits, as a Silver Miles+Bonus member, in the near future! Efharistoume!

7/10

"Crew very friendly and helpful"

(Greece)

Verified Review | Istanbul to Athens. Departure on time. Crew very friendly and helpful. They served cold snack, drinks, coffee as well as Easter treats. However the DHC 8 propeler aircraft is noisy, narrow and somewhat inappropriate for international flights. Hope they replace it soon.
AircraftDHC 8-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Athens
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



24th April 2017 : Aegean Airlines response

Thank you for your positive feedback, regarding the treats and service that we’ve pleasantly offered you, during your recent flight from Istanbul to Athens! Your remark, in relation to the aircraft DH 8, which operates some of our domestic and short-haul international flights are also noted. Mr. Lapakis, it will be our pleasure to welcome you on board soon again, hoping to provide you with an excellent service!

10/10

"given chocolate Easter eggs"

(Greece)

Verified Review | Barcelona to Athens. Due to the Easter season, all passengers were given chocolate Easter eggs. The flight was on time. The airplane was very clean, along with the bathroom. Hot towels with lavender scent were provided, and a welcome drink was given. The food was excellent. The seats were leather, and reclined well. The airline magazine was available to every passenger, while a tour of Greece and Cyprus played on overhead TV's. Inflight shopping was available. The crew spoke good English. One of the best flights I have even been on, and would certainly fly with Aegean Airlines again.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBarcelona to Athens
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



20th April 2017 : Aegean Airlines response

It is always gratifying to know that we could offer our customers one of the best travel experiences. That’s why your review was such a pleasure to receive! Mr. Giannousas, we do look forward to welcoming you on board very soon again! Thank you so much!

8/10

" I would use this again"

(Greece)

Verified Review | Rome to Athens. Though a considerable short flight of 1.5 hours every effort from the staff to keep the tourists statisfied has been made providing a wide variety of newspapaers, beverages, etc. A really good info updating from the cockpit. I would use this again.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRome to Athens
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



20th April 2017 : Aegean Airlines response

We are certainly thankful for sharing your positive review, as we are really happy to know that you’ve enjoyed every moment on your recent trip with us. We would love to always offer you pleasant travels that shall meet your expectations, while we hope you're already counting down the days until your next trip!