Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 773 reviews
7/10
4 star Skytrax Rating
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10/10

"I highly recommend it"

(Romania)

Verified Review | Bucharest to Heraklion via Athens. Superb flight. First when we did the check in the person let us 2 baggages even if we didn't pay for them extra fee so it will be easier for us in the plane. They had great food on board and taking in consideration that we traveled with a 1 year and 2 months baby they gave us extra care. Great Company and I highly recommend it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBucharest to Heraklion via Athens
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



14th August 2017 : Aegean Airlines response

Dear Customer, we thank you for sharing such a favorable review regarding your recent travel experience with us. It is our priority to provide best quality services to all our passengers and their families. We hope to welcome you on board soon again. Thank you!

10/10

"Top level service"

(United Kingdom)

Verified Review | Aegean is definitely one of the best airlines in Europe - no surprise they keep winning awards. Top level service, excellent food on board, amazingly friendly staff, flights leave and arrive on time, they fly to the best airports (for example, London Heathrow instead of other lower-cost London airports) and they always park at the most convenient gate. Top choice for flying in Europe.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to London
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



3rd August 2017 : Aegean Airlines response

Dear Mr. Mitchell, we would like to thank you for a very positive, heartfelt and of course appreciated feedback! We hope to see you soon on board and that we will be always able to exceed your expectations!

10/10

"staff were polite and highly professional"

(United States)

Verified Review | Another high quality experience with Aegean flying from Athens to Berlin. All staff were polite and highly professional, and free hot meals and alcoholic beverages were offered. A thunderstorm in Berlin required a diversion to Leipzig airport for several hours, followed by storm-related problems disembarking at TXL - all handled by the staff calmly, courteously, and with frequent updates - free refreshments were also available during the delay. Some sort of inflight entertainment would have been appreciated. Would be very interested in seeing this airline provide long-haul service.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Berlin
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



3rd August 2017 : Aegean Airlines response

Dear Mr. Asprakis, we thank you for your thorough remaks and positive comments regarding your recent flight with us. It is our main goal to ensure that our passengers are provided with high end services throughout their trips and under any circumstances. Your aprehension and well intented feedback is valuable for us and we hope to welcome you on board soon!

10/10

"a pleasure to fly with Aegean"

(United Kingdom)

Verified Review | Mytilene to London Heathrow via Athens return. As always, a pleasure to fly with Aegean. Cabin crew were very friendly, efficient and professional, plane was clean. Food was ok, it's not 5 star fine dining but much appreciated even on a 3.5 - 4 hr flight. Lovely wine. Landed early in ATH as is nearly always the case. ATH - MJT was a full flight and about 35 mins in the air with a drinks service followed by a breakfast snack service followed by coffee tea service (those cabin crew were constantly on the move and smiling). One thing that I'm not keen on is the pre allocated seating which is a pain especially if you want a specific seat (extra leg room, I'm 6' 6"). From LHR to ATH I logged on for check in as soon as it opened and there were only approx 13 other seats to select and from ATH to LHR approx 18 seats. Fortunately got an extra legroom seat on outbound but inbound had to ask an agent at the airport if a seat had become available. After a bit of tapping away she gave me extra legroom seats on both inbound flights (very appreciated). Please can we go back to selecting our own seats? Boarding is the usual chaos with no one taking any notice of the announcements (if they're boarding passengers seated at the back you can bet those with seats at the front will go through too) but it's no big deal and in no way reflects on the airline. Will definitely continue using Aegean when flying to Greece though
AircraftA320 / A321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMytilene to London Heathrow via Athens
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



1st August 2017 : Aegean Airlines response

Dear Mr. James, we would like to thank you for your kind words and for your valuable feedback following your recent flights with us. Lastly, we would like to note that there are certain seats reserved for special categories of passengers, as well as families and those travelling with infants and this may affect the available seats during the web check in procedure. However, as you have experienced, our colleagues will be happy to assist you in case you wish to modify your seating, provided that a space is available. We thank you once again for your remarks and have already forwarded your suggestions to all involved departments in order for them to be taken further into consideration! We look forward to welcome you on board soon!

8/10

"our luggage was lost"

(Australia)

Verified Review | Athens to Lemnos. I have flown Aegean many times over the years and never had an issue. However, our luggage was lost on a recent trip to Lemnos. It seems Aegean ground staff at Lemnos Airport were limited to the transparency of the situation. I will assume this part of the operation is outsourced or they have very poor communication skills or process in Athens baggage. The Aegean staff were extremely accommodating to my questions and follow ups - in actual fact, I did sympathise with them and the position they were in as there were others in a similar situation. The luggage did arrive, 72 hours later. In short, not a pleasant experience (not the lost luggage but the communication for both staff and customer). I would fly with Aegean again, provided their internal communications improve!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAthens to Lemnos
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes



1st August 2017 : Aegean Airlines response

Dear Mr. Doumakis, we have carefully read your comments and would like to note that your feedback is highly appreciated and taken into further consideration. We would also like to ensure you that in any similar case we do our utmost in order to fastly reconnect passengers with their luggage and provide them with all the related information throughout this procedure. Further to this, we must note that we have a special team through our Customer Relations Department, and our colleagues can provide you with any further information or assistance you may need regarding your luggage. We thank you for sending us your comments and suggestions and will be glad to see you on board of our flights soon!

10/10

"Leg space was more than average"

(Switzerland)

Verified Review | Flew Zurich to Rhodes. I have never been disappointed by Aegean. Online check-in process is straight-forward, with just a few clicks whereas with several other airlines you have to go through more steps. The plane was delayed for 15 min because of traffic in Zurich but the captain and the crew were updating passengers constantly. Leg space was more than average. Food was good for such a short (and inexpensive) flight. But what makes the big difference in every flight is the crew. They go beyond the formal politeness of crew members and do not hesitate to show more of their human side. It is nice to see how they speak spontaneously to the passengers, make jokes, and are very caring and enthusiastic with children. Please, keep doing the great work and you will always have your loyal passengers.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteZurich to Rhodes
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



1st August 2017 : Aegean Airlines response

Dear Mr. Innis, we have read your genuinely positive feedback with pleasure and would like to ensure you that it is our goal to always provide you with a satisfying trip throughout and transform your flight trip to a heartwarming and genuine experience. We would be happy to have you on board soon!

3/10

"Delayed departure"

(United Kingdom)

Verified Review | London to Athens. Very poor performance by Aegean Airlines on 25 July. Delayed departure but arrived Athens 3 minutes late, hot cabin, rude staff while boarding. I used to be a regular customer, but unless something changes I wouldn't recommend.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Athens
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



27th July 2017 : Aegean Airlines response

Dear Customer, we are really sorry reading your less than favorable comments regarding the specific travel experience with us. Please provide us with further details by contacting us via our online form http://bit.ly/1GHR4RD, and we will contact you shortly. We are looking forward to hearing from you. Thank you!

10/10

"a very nice experience with Aegean Airlines"

(Czech Republic)

Verified Review | Again, a very nice experience with Aegean Airlines. I was flying from Warsaw to Santorini via Athens with a layover there. First flight was very nice, left almost on time. I have pre-ordered Halal meal for this flight and I must say it was one of the best meals I have ever had. Athens airport has got a bit better from last year, so it was easy to connect there and I was also able to get some sleep at the airport. Second flight was leaving at 5.15am, the boarding via a bus was a bit chaotic but managable, flight was very short and we also received a chocolate croissant.
AircraftA320/A321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWarsaw to Santorini via Athens
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



27th July 2017 : Aegean Airlines response

Dear Mr. Nemecek, thank you for sharing such a favorable review regarding your recent travel experience with us! We are looking forward to welcome you on board soon again!

10/10

"An excellent airline"

(Norway)

Verified Review | Berlin to Athens. Aegean has been my preferred airline when traveling to and from Greece. The aircraft are new, clean, and have a lot of leg space. The staff are very friendly and the food and beverage are one of the top I have had in regional flights. Flight are time never causing me delays. Also the price is very good. An excellent airline and highly recommended.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to Athens
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



14th July 2017 : Aegean Airlines response

Dear Customer, we are delighted you have shared your warm comments, indicating that our constant efforts for providing best quality services are on the right path. It is always our pleasure to serve you on all flights of our network, as this is a small gesture of thanking you for choosing us. We do hope you will enjoy our hospitality again soon. Thank you very much!

9/10

"very well done flight"

(United States)

Verified Review | Chania to Athens. Short flight of about an hour. Seat in 3-3 configuration with middle seat blocked out with tray. Business class cabin had just two rows. Comfortable seat with good leg space. A basket of lozenges was passed around and a newspaper (only in Greek language) offered. Boarding was a bit disorganized as we were made to wait outside the security hold area on the Tarmac side for a bus to take us to the aircraft less than 100 feet away. Once in the air, an open faced cold sandwich and drinks were served on a tray as also a hotel towel. The flight attendants were exceedingly efficient completing all the tasks in such a short period while changing their uniforms to suit specific roles - wearing cap and scarf while welcoming was on board, removing those and donning an apron to serve meals, and the again formally attired when we touched down. Flight announcements were frequent and clear in English and Greek. The view out of the window beautifully showed off the town of Chania and later on, the coasts and islands of Greece. On landing on time, long taxiing to a remote parking bay. A large bus - meant only for the business class passengers - whisked us away to the terminal. A very well done flight!
AircraftA320-200
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteChania to Athens
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



12th July 2017 : Aegean Airlines response

Dear Mr. Sanyal, we are happy to receive your positive overall review on your Business class flight with us. Targeting in providing you the services that shall always add value to your travel experiences, we look forward to host you again soon on one of our flights! Thank you very much!