"flight attendants are very diligent"
10 reviews Weichi Liu (China)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Athens to Lisbon |
Date Flown | September 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
25th September 2017 : Aegean Airlines response
Dear Mr. Liu, we are sorry to read your less than favorable comments regarding your recent travel experience with us. We would like to note that our meals are based on traditional Greek recipes and we ensure that they are prepared with quality ingredients. Regarding the seats comfort, we assure you that we have shared your remarks with the appropriate department, as our aim is to provide a comfort and pleasant travel experience to all our passengers. We hope to welcome you on one of our flights soon again. Thank you.
"restored my confidence in flying"
Jennie Keeley (France)
Aircraft | A320/321 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Paris to Kephalonia via Athens |
Date Flown | September 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
25th September 2017 : Aegean Airlines response
Dear Mrs. Keeley, thank you for your kind words regarding our crew and services on board, as well as for your generous review! Your comments are well noted as your feedback is important to us. We will be pleased to host you again on our future flights! Thank you!
"food main course really poor"
K Lewis (United Kingdom)
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Athens to London |
Date Flown | September 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
25th September 2017 : Aegean Airlines response
Dear Mr. Lewis, thank you for your kind words regarding our crew and services on board and off board! We deeply appreciate your warm comments. Concerning your remarks about the lounge, we are sorry to read them and we have already forwarded them to all involved departments Should you wish to provide us with any further details, you are always welcome to contact us via our online form https://aegeanairlines.custhelp.com/app/ask. Thank you!
"wait for bus to be full"
2 reviews S Leventis (Cyprus)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Athens to Larnaca |
Date Flown | September 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
25th September 2017 : Aegean Airlines response
Dear Mr. Leventis, we would like to thank you for your suggestions which we have already shared them with all involved departments, in order for them to be taken further into consideration. Our main goal is to ensure that our passengers are provided with high end services throughout their trips. We look forward to welcome you on board soon!
"we faced delay"
B Malakatas (Belgium)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Athens to Brussels |
Date Flown | September 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
12th September 2017 : Aegean Airlines response
Dear Customer, we are really sorry for not meeting your expectations during your recent flight with us. We would like to assure you that our aim is to always depart on time, however, there are occasions when flights may be delayed for reasons which rest well beyond the operating carrier’s control. Should you wish to share any further details, you are always welcome to contact us via our online form https://aegeanairlines.custhelp.com/app/ask. Thank you!
"check in the hand luggage"
Z Lanila (Greece)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | London Heathrow to Athens |
Date Flown | September 2017 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
12th September 2017 : Aegean Airlines response
Dear Customer, we are really sorry reading your less than favorable comments regarding the specific travel experience with us. We would like to note that our meals are based on traditional Greek recipes and we ensure that they are prepared with quality ingredients. Regarding the cabin baggage allowance, indeed a specific weight and size is permitted, for which you may find all relevant information by following the link http://bit.ly/2aycePp. Should you wish to share any further details, you are always welcome to contact us via our online form https://aegeanairlines.custhelp.com/app/ask. Thank you!
"Good experience and service"
20 reviews Carlos Brigolas (Portugal)
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Zurich to Athens |
Date Flown | September 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th September 2017 : Aegean Airlines response
Dear Mr. Brigolas, we would like to thank you for a very positive and of course appreciated feedback! We would love to always offer you pleasant travels that shall meet your expectations while we do look forward to welcoming you on board very soon again! Thank you very much!
"impressed by your team"
Adam Gotthelf (Germany)
Aircraft | A320-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Heraklion to Zurich |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th September 2017 : Aegean Airlines response
Dear Mr. Gotthelf, we are delighted you have shared your warm comments, indicating that our constant efforts for providing best quality services are on the right path! Thank you very much!
"exceeding the weight limit by 2kg"
K Dahija (Germany)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Frankfurt to Athens |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
29th August 2017 : Aegean Airlines response
Dear Customer, we are really sorry reading your less than favorable comments regarding the specific travel experience with us. Regarding the cabin baggage allowance, indeed a specific weight and size is permitted, for which you may find all relevant information by following the link http://bit.ly/2aycePp. Should you wish to share any further details, you are always welcome to contact us via our online form https://aegeanairlines.custhelp.com/app/ask. Thank you!
"never travel this airline again"
M Appel (South Africa)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Rome to Athens |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
17th August 2017 : Aegean Airlines response
Dear Customer, we are really sorry reading your less than favorable comments regarding the specific travel experience with us. Please provide us with further details by contacting us via our online form http://bit.ly/1GHR4RD, and we will contact you shortly. We are looking forward to hearing from you. Thank you!