Aegean Airlines

✅ Trip Verified | Manchester to Skiathos via Athens to fly in June 2018. A text from them told me they cancelled our flights due to 'Operational Requirements' 6 weeks before our holiday and to ring them. They offered night flights several days later or to travel 5.5 hours to fly from Heathrow. Work, Pre-booked Trains. hotels and ferries meant we had to travel on that day from Manchester as Heathrow was £300 more for us to get there at short notice. At no point were they going to meet extra travel costs or compensate the 4 of us in any way other than refund our flights which we have had to do. Why they didn't provide a coach to transport people from Manchester - Heathrow I don't know and the unsympathetic attitude to our prearranged details astounded us. The result is we are flying with an alternative airline at a cost of £500 more per couple. Customer Services are next to useless and online only as there's nobody you can talk to in person. I'm still awaiting my refund which they say will take 10-15 working days. Today it's come to our attention that they're operating a flight out of Manchester on the morning our flight was due to depart via Brussels which would get us to Athens at a similar time to what we should have arrived. Upon bringing this to their attention and asking why we weren't offered this option they say they use Aegean Flights only in these situations. The first leg was operated by Brussels Airlines and the second part being Aegean themselves. They sell the flights, there was room on the flights yet we were not offered the option of them even though it would've been the easy alternative. It's the last time we'll fly with them. They keep telling me all carriers modify flights and can change but this is the first time it's happened in my lifetime.

✅ Trip Verified | Madrid to Athens. I booked the flight through skyscanner then made final booking through tripsta. There was no option there to choose or pay for sporting equipment (travelling with a bicycle) so I paid for checked in luggage 23kgs. At the check-in I was told I have to pay 50 euros for the bike. I asked if i could pay the difference as I did not know about their luggage policy when I was booking the ticket. I was told they were not responsible for their middlemen (here tripsta). The staff was not helpful. At the end they even checked my hand luggage as it was 11 kgs. I could have put those extra 3 kgs in the bike as bikes don't have a weight restriction according to Aegean Airlines website. Very bad service and lots of unnecessary hassle. I spent over half an hour making the payment at the till. Had to pay cash as the terminal was not working.

✅ Trip Verified | Larnaca to Tel Aviv. This is the second time I was to fly Aegean Airlines. This time I bought tickets to fly in August 2018 in high price for comfortable flying hours since I am flying with young children. I found out the company cancel our flight and listing us to the uncomfortable flight time with no compensation. I will not fly Aegean Airlines again.

✅ Trip Verified | Hamburg to Athens. Aegean Airline is one of the best airlines in Europe. The staff is very friendly and helps, if you have any questions or problems. The airplane was clean and in a very good condition. The food in the Business Class was very tasty. The variety of drinks is also very good. Everyone, who fly to Greece, must try Aegean Airlines!

✅ Trip Verified | Flew from Tel Aviv to Thessaloniki, and I must say that I was completely satisfied with my flight. The food was great, the staff was excellent, and super polite (as usual) and the plane was clean and on time. The only small issues were that the seats were just a little bit uncomfortable for a two and half hour flight (they were too thin to be precise), the legroom was a bit tight, and there was no inflight entertainment. Other than that, the flight was fantastic! I can't wait for Aegean to start flying long-haul, as I would definitely fly with them on those long routes!

✅ Trip Verified | Athens to Zurich. What has started as an excellent airline has slowly degraded to an airline with amenities as good as those from a premium low cost. On the other hand crew is always welcoming and well trained. The airline is using bus-transport from the flight out from Athens to Zurich. It is unacceptable the least for the price paid at around 250 to 300 per person. Food quality has deteriorated over the years, what used to be eggs and bacon became a low quality half piece cheese pie? Also a new policy to pay for front row seats during online checkin. My seat was slightly broken, but leg room more than sufficient.

✅ Trip Verified | Athens to Bucharest. Waiting in the bus (15-20min) to get to the plane, the flight was less than half full and they wanted to wait for all passengers in order to use only 1 bus. They had the old inflight magazine. Recently Aegean changed their policy and started charging seat selection up to row 14. As a result, the second half of the plane was packed and the front was empty. Crew did not allow passengers to move to front seats. Snacks must be the worst ever.

✅ Trip Verified | London to Athens. I was at Heathrow and I had a carry-on baggage well below the required dimensions. Many people with bigger baggage were boarding without weighing them but then a rude gate agent weighed mine and found it heavier by 1kg and demanded in a very bad way to either pay a huge surcharge or be left at the airport! I found that unreasonable but I proposed to take out something if that was the case. They did not let me do that and strictly asked for my credit card to charge me or else deny me boarding the aircraft. I regret my choice to fly for the first time with Aegean. I will never fly with them again and the same will also happen with many other passengers of that flight that have been disturbed by the unacceptable behavior and offensive attitude.

✅ Trip Verified | Rome to Thessaloniki via Athens. A very good experience! The handling was nice. We had only a delay because of bad weather condition in Rome. The cabin crew was very polite and helpful. The food was nice, any snack and drink was made by top brands. I would definitely recommend to fly with Aegean Airlines.

✅ Trip Verified | Athens to Naples. Departure with some delay. Crowd at the gate. DHC8 are not the most comfortable planes to fly with. Narrow and hard seats, very cramped. In the particular one couldn't even fit my cabin baggage on the space above my head. On return, fare prices are noticeably cheaper than on jet aircraft. Crew served cold snack as there are no kitchen facilities on this aircraft.