British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3778 reviews
5/10
4 star Skytrax Rating
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8/10

"a really lovely flight"

(United Kingdom)

Trip Verified | Starting off at Heathrow Terminal 3. Check in was fairly easy, but fast track security was terrible. The area is currently under refurbishment but there are only two scanning machines in the fast track area and at this time only one was in use so the queue was long and very slow moving. I’ve heard mixed things about the BA club lounge, but I was fairly impressed. Food options were fairly varied and tasted really nice. Nice salads as well as pie and veg. Drinks as always in BA lounges are very easy to lay your hands on and cater for most wants. Lounge was a decent size with various seating options and wasn’t very busy at the time I went (Sunday evening). Boarding was well organised and club passengers / higher tiers was boarded quickly and easily. Amenity kit, bottle of water and bedding were waiting at the seat. Welcome drinks were provided fairly quickly after sitting down. Hot towel provided after take off, shortly followed by drink and nuts. As has been regularly said these nuts would be infinitely better if served properly not in a very small packet. Food service on board consisted of a main dinner service which was served 1-2 hrs after take off, then a breakfast meal before landing. Both meals were genuinely delicious. All meats were tender and juicy and very was perfectly cooked. Drinks were provided whenever asked, although crew were too busy serving all passengers to proactively offer top ups. Breakfast was offered to passengers as they woke up, which meant that people ate when they wanted rather than just in order.. almost but not quite like a la carte dining. Crew were friendly and efficient, with some nice personality coming through. This is fairly standard of my experience with BA. In flight entertainment was excellent. Good screen quality. Responsive touch screen. Excellent selection. I did not use the WiFi however it was available on this aircraft and prices are reasonable I think. The seat is generally very comfortable and the storage compartments are convenient and spacious enough. The crew on my aisle side of the plane forgot to unlock all the doors so people had to work out how to do it themselves or periodically request the crew to do it for them. Whilst you can never complain about a fully flat bed, the reverse herringbone layout does make the footwell a bit cramped and also means it’s a lot more comfortable to lie on one side rather than the other (facing away from the door). I did manage a few hours of sleep though so not too bad. Overall a really lovely flight and absolutely holding its own as a decent business class product/service.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLondon Heathrow to São Paulo
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"travelling with British Airways so stressful"

(United Kingdom)

Not Verified | We have flown this route with EasyJet regularly for more than twenty years but at the age of 80, boarding at Nice has become so chaotic and wearing l decided to pay the significant extra amount to see if BA was better. The outward flight from Heathrow was not great but acceptable but when l attempted to checkin for the return l discovered that we did not have a booking. At the time l booked l was recovering from a serious illness and assumed that l must have made a mistake. After considerable panic, l booked last minute flights at considerable cost with EasyJet, boarding being the usual shambles. Flying into Gatwick rather than Heathrow the only way to get home was a £120 taxi rather than a £2 bus fare from Heathrow. On arrival home l discovered that I did have an email confirmation of the return flight from BA, so immediately contacted them to complain and ask for financial compensation. In the two weeks since they have sent two apologies for their slow response but nothing else so far. We have elderly friends who say that they now find travelling with British Airways so stressful that they will not travel outside the UK again. This will help the environment but it seems remarkable that the airline industry in the UK has deteriorated to this extent. Unfortunately JAL or Singapore, both of which l have used happily over many years, do not fly within Europe.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Nice
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

“didn't find the crew particularly welcoming”

(United Kingdom)

Trip Verified | A last minute business trip to HND, a route I regularly fly. Overall a good experience. In the new club world offering which personally I like and find to have plenty of room although some say it is a little tight. I arrived LHR in plenty of time and used the first class wing as I am eligible due to exec club status. Great to see the security lane reopen and efficient due to the new "no need to empty your bag" scanners. Additionally the first class lounge was not as busy as usual so a nice experience. Boarding was from gate A10 by bus, probably the least enjoyable part of the journey. It's not uncommon for this flight to use A10 which baffles me as such a large number of passengers need to take the not so scenic journey past all the A gates, B gates and finally C gates before arriving at the aircraft. Even passing a few empty airbridge gates on route. Boarding was not well organised with no real announcements. They started checking in peoples bags and pre-boarding with no announcement which then confused people who thought it was general boarding and started moving forward. Group 1 was then opened before I got to the front on the queue Group 2 & 3 began boarding from a separate line and there were too many people waiting to board the buss so not enough room. Once onboard the aircraft was clean and I like the IFE offering in the new club world. Unfortunately I didn't find the crew particularly welcoming or engaging. I know its a lot of passengers and a long flight but there was not much smiling or customer service. At one point I had to walk through the galley to the toilet, on return 3 crew members were talking, one in particular was blocking my way and after looking at me proceeded to continue and didn't offer to et me past, eventually the inflight manager moved him to one side so I can pass. On another occasion I went to request a drink and was effectively scowled at in a look that felt like "what do you want and why are you disturbing me". Other than those points a generally good flight and on time arrival to HND.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon to Tokyo
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"I would say disappointing"

(United Kingdom)

Trip Verified |   Overall I would say disappointing. Due to BA status I had lounge access, on the small side and very busy. The aircraft used a remote gate, boarding was not well organised by group status as it should be but I did manage to make my way onto the first bus of 3. On arrival at the aircraft the plane was still being prepared so we had to wait on the bus. After 10 minutes or so everyone was becoming a little irritable. As it turns out the inbound flight had a number of complex wheelchair passengers that needed assistance which was delayed and took a long amount of time when it did arrive. After 35 minutes waiting on the bus we finally boarded the aircraft. The Captain apologised for the delay, no mention from the crew. Seat was standard Euro Traveller, the service was okay but the crew were not particularly engaging. When I tried to order a coffee due to the seatbelt sign being on as a result of some minor turbulence I was told it wouldn't be possible. As the crew member reached two rows behind be the seatbelt sign was turned off but they didn't come back to ask if I would still like a coffee. Overall we arrived into LHR 1 hour late. No tug to move the aircraft in Lisbon and had to wait for the gate in LHR. Disappointing but not the worst flight I have had.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLisbon to London
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Exceptional flight"

(United Kingdom)

Not Verified | LHR to Delhi in Business. Exceptional flight. Stylish and quirky B Gates lounge with interesting, modern and eclectic food plus Whispering Angel bar. Food on board was delicious and well presented. Friendly, fun, relaxed crew with a blend of deference, self-deprecation and over familiarity. Been flying BA for 35 years in various classes, and this was probably the best. Great job BA!
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLondon to Delhi
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Cabin crew attentive and bubbly"

(United Kingdom)

Not Verified | Efficient and Smooth flight from start to finish. Cabin crew attentive and bubbly. Very clean aircraft. Mcvities snacks a nice touch, and even the coffee in a bag was unexpectedly nice. Everything to praise, and nothing to complain about!
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Milan
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

“a terrible and unnecessary experience”

(United Kingdom)

Trip Verified | Was told we can not take hand luggage onto the plane as all overhead cabins were already full. So had to put them in the hold when we at the aircraft door. Frustrating as we had just hand luggage to avoid delays at Heathrow. Then the bags did not arrive at the baggage belt and after 45 mins waiting had to spend another 30 mins filling in forms etc. Was told the bags are still in Madrid so they know that all the time and did not have the decency to inform us before we waited for them to arrive. 12 hours later no communication from BA. Such a terrible and unnecessary experience and so badly handled by BA. There were many people who had bags that were too big for hand luggage hence the cabins were full before everyone had boarded which is unfair and then not helping by informing us of the fact they did not leave Madrid is a double level of incompetence.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMadrid to London Heathrow
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"stick to their cabin bag size limit"

(United Kingdom)

Not Verified | The flight was comfortable enough but with an hour delay on the return leg. However, on both leg I was told I had to put my very small and expensive cabin case into the hold as the flight was full. Having done so I was not amused to see other passengers bringing much larger cases into the cabin. BA should stick to their cabin bag size limit and not inconvenience those who comply.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Toulouse
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"crew were attentive, friendly"

(Canada)

Trip Verified | We had a really good flying experience with BA, travelling as a young family of 4. The flights left on time and we even arrived early for nearly each one of our flights. Food was generous and quite tasty for Economy class with the crew coming around with water/drinks throughout the flights. Our checked luggage also arrived safely and undamaged both at VCE and our return flight to YUL. On all of our flights the crew were attentive, friendly, and helpful with us and our children, especially the gentlemen who served us on the return flights from VCE to YUL on March 5th. The B787-8 interior is really dated and really needs to be updated to compete with their European counterparts. There were panels squeaking loudly when we hit turbulence, seat covers coming off the seats, and tray tables which were not level and loose for eating. The IFE on the B787-8 worked fine, but it definitely wasn't as responsive and did not have a newer, larger screen like the ones on the B777-200. Thankfully, the B777-200 have had their interior updated but the one we flew on had a clogged sink in one of the lavatories, which created problems for passengers. Unfortunately, on nearly all of our flights, there was garbage left in the seat pockets and the floors weren't quite as clean. On the incoming flight to LHR, the B787-8 was not assigned a gate because we arrived early into the airport, which resulted in significant delays for the airport buses to get to the plane and also slowed down the deplaning process. We would definitely consider flying trans-Atlantic with BA again, as we received value and service for the fare we paid.
AircraftBoeing 787-8 /777-200 / A320-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMontreal to Venice via London Heathrow
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Utterly outrageous"

(United Kingdom)

Trip Verified | Waited an hour to check-in at the Paphos business check-in. Staff utterly incompetent. Flight crew in business class removed my ruck sack from the flight bins without my consent to make way for another customer luggage. I was then coerced to have my luggage at my feet throughout my flight. Utterly outrageous, last thing you would expect in BA business class.
AircraftA321
Type Of TravellerBusiness
Seat TypeBusiness Class
RoutePaphos to London
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages