EUROPEAN SHORT-HAUL AIRLINE SURVEY

This annual Competitive Performance Survey analyses the quality of Business Class, Economy Class and low-cost airline Product and Service features for over 50 European carriers, covering should haul routes (up to 4hrs approx).

The study evaluates front-line standards for each airline's Product and Service Quality levels -  this analysis applied across both Airport and Onboard environments.

Each airline is assessed for Airport Services on their home base, hub airport. Competitive Performance ranking for the Survey airlines is split between Product and Service "delivery" functions.

SURVEY CONTENTS

The listing of survey topics is available to airline / aviation management on request.  To obtain this information, please send your enquiry by using the form at the bottom of this page.

The European Airline Reports contains results and Competitive ratings for all airlines featured.

Reports are available to airlines, their nominated advisors and selected educational and travel organisations.

REPORT PRICE