AIRLINE & AIRPORT : QUALITY COMPETITIVE PERFORMANCE SURVEYS

SKYTRAX have conducted Qualitative, Competitive Performance Surveys for the world aviation industry since 1990 - evaluating Airlines and Airports across the globe.

Our Market Research team is well respected as one of the most vibrant and dynamic forces in this specialist field of consumer research across the air transport industry.  Our clients include most of the world's major airlines, airport operators, through to a wide range of associated industry suppliers - from aircraft manufacturers, catering and seating suppliers, to global media organisations.

SKYTRAX Qualitative Surveys are known across the industry for offering the most accurate competitive performance analysis and qualitative ratings.


To access different Member Areas, please use the links below:

  Airline Ranking Formula

  World Airline Audit

  Airport Ranking Formula

  Airport Audit

  2008 : Airline Web Site Survey & Rankings

Covering more than 150 airlines, Skytrax have recently completed an in-depth analysis of airline web site standards. Using our specialist airline research expertise, Skytrax applied a broad series of criteria to this Airline Web Site Comparative Site Assessment - centred around web site usability, product and service information presentation, booking systems and management ... and much more.

To obtain more information, price etc please use our Feedback Page to send your contact details.

2008 KEY REPORT PUBLICATIONS

 Airline of the Year

 Airport of the Year

 Airline Passenger Satisfaction Survey 

 Airport Customer Satisfaction Survey

 Long-Haul First Class Survey

 Long-Haul Business Class Survey

 Long-Haul Economy Class Survey

 Atlantic Survey

 Europe Short-Haul Survey

SURVEY REPORTS

Survey Reports are available to airlines, their nominated advisors and selected organisations in the airline industry. 

   Report Order details

(Please note that we are not able to make complimentary or discounted Survey Reports available to students).