WORLD
AIRLINE PASSENGER SATISFACTION SURVEY
The World
Airline Passenger Satisfaction Survey covers over 175 airlines worldwide,
and is the world's largest, annual consumer air travel study.
Airline
Product and Service Delivery satisfaction analysis is based on customer rating - contrasting passenger expectations of each airline / class of travel, against final perceptions. Detailed results for all the featured airlines are contained in the
Report, making this an invaluable and unique Competitive Performance
analysis study for the airline industry.
The
World
Airline Passenger Satisfaction Survey covers Airport and Inflight passenger experience for
ALL of the airlines. Airline
choice drivers are assessed within the Survey, together with loyalty and
re-purchase trends. Each
airline is assessed for Airport Services on their "home
base airport" standards.
The Airline Passenger Satisfaction Survey Report analyses Survey data, collated by Skytrax through
a variety of input sources:
 Online Customer Surveys
Travel Panel Research
Business Research Group
Corporate Travel buyer Questionnaire
Selected Airport & Telephone Interviews
Comprising a worldwide study, more than 95 different nationalities participated in this Passenger Satisfaction Survey.
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Satisfaction Ranking & analysis topics include: |
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AIRPORTS
Check-In : waiting times
Check-In : service efficiency
Check-In : staff attitudes
Boarding system efficiency
Boarding priority
Arrivals : staff assistance
Arrivals : bag delivery times
Standard of Transfer service
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AIRLINE WEBSITE
Ease of site navigation
Schedules, Fares, Booking
Product & Service info
Language options
Seat reservation
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F/C CLASS LOUNGE
Location of F/C lounges
Lounge comfort & space
Business / internet / wifi options
Food & Beverage choices
Quality of food/catering options
Washroom, shower facilities
Staff : Service efficiency
Staff : Service attitudes
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ONBOARD PRODUCT
Seating Comfort
Cleanliness of Cabin
Cleanliness of Toilets
Newspaper service
Airline Magazine
Pillow, Blankets etc
Standard of IFE
Onboard Catering
Total Product Consistency
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CABIN STAFF SERVICE
Language skills
Grooming & Appearance
Service Efficiency
Cabin presence thru' flight
Friendliness of staff
Staff interaction with PAX
Staff attitudes
Total Service Consistency
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REPORT PRICE
Submit your Enquiry via our Report
Enquiry Page
ORDERING A REPORT
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use the Online Order Enquiry Form below, or you can send enquiry via our
Report Order Enquiry
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