WORLD AIRPORT CUSTOMER SATISFACTION SURVEY

The World Airports Customer Satisfaction Survey covers over 195 airports worldwide. It is the world's largest consumer survey of airports.

Product and Service Delivery satisfaction analysis is based on customer rating - contrasting passenger expectations of airport facilities / service against final perceptions. Detailed results for all the featured Airports are contained in the Report, making this an invaluable and unique Competitive Performance analysis study for the world Airport industry.

The World Airports Customer Satisfaction Survey covers the Airport Customer experience for all of the airports. 

The World Airports Customer Satisfaction Survey Report analyses Survey data, collated by Skytrax through a variety of input sources:

  Online Customer Surveys
  Travel Panel Research
  Business Research Group
  Corporate Travel buyer Questionnaire
  Airport & Telephone Interviews

Comprising a worldwide study, more than 100 different nationalities participate in this Passenger Satisfaction Survey.