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WORLD AIRLINE RATING - Skytrax world class airline rating


 


BACKGROUND

Skytrax World Airline Rating (introduced in 1999) is the global Airline Rating system classifying airlines by the Quality of front-line product and staff service standards. Skytrax Airline Star Ratings are recognised as a global Benchmark of airline standards, developed through many years of professional experience and Skytrax unique knowledge of the world airline industry.

As the world's leading Airline Rating organisation (operating since 1989), we provide the critical independence from the airline industry that is necessary to deliver objective and transparent airline rating. Skytrax have unique experience and expertise that is required to deliver a standardised quality determination.  Airline Rating Methodology & Rating Guide


WHAT AIRLINE STAR RATING COVERS

Airline Rating is based on detailed Quality analysis of more than 800 different items across an airline's front-line product and staff service standards, applied to the Airport and Cabin Service environments. Skytrax use a unified Audit analysis evaluation to guarantee that every airline receives a fair, objective and independent approach.

There are key factors that will determine a final Star Rating level. Cabin seat standards and inflight entertainment have core, minimum rating levels, and the consistency of such product types across an airline's aircraft fleet will influence the final Rating assessment. The assessment of staff service standards is 


PROFESSIONAL RATING SYSTEM

Skytrax World Airline Rating provides a professional Quality classification system that is an internationally recognized symbol of airline product and service standards.

Every airline is ranked on "delivered" front-line Product and Service quality, with Rating levels based upon key international product and service requirements.  In the case of domestic-only airlines, an airline's Star Rating reflects their domestic product and service quality.


AIRLINE SAFETY RATINGS ARE EXCLUDED

Skytrax do not publish an Airline Safety Ratings guide. This is because there is no accurate, global reference of safety incidents that can be trusted by passengers.  Skytrax state that "total" accuracy of safety rating is critical to customers who might be choosing between airlines, and as long as some countries or airlines report safety incidents differently, total accuracy is impossible.

At the present time, it is not possible for any organisation to provide (or obtain) accurate or consistent "global" reporting about all relevant airline safety incidents. This applies to the accuracy or consistency of reporting from all airlines around the world, and that it is not possible to achieve any guaranteed consistency of reporting from aviation regulatory or governing bodies across all countries of the world.



We do not include commercial factors (eg. fares, schedules, frequent flyer rewards etc) into an airline's Rating. These are areas that change so frequently that we do not consider it feasible to operate a fair and accurate Rating system.

AIRLINE RATING  :  Methodology

For details about the Airline Star Rating please refer to    Rating Methodology



AIRLINE RATING CATEGORIES


5 Star Airline

  5-STAR AIRLINES

The ultimate sign of Quality Approval, awarded to airlines achieving highest overall Quality performance.  The 5-Star Airline rating recognises the high standards of Airport and Onboard Product across assessment categories, combined with consistently high standards of Staff Service delivery in both the Onboard and Airport environments.  The unique 5-Star Airline rating recognizes those airlines at the forefront of product and service delivery excellence, often setting trends to be followed by other airlines. 

4-Star Airline

  4-STAR AIRLINES

A seal of Quality Approval, awarded to airlines supplying a good Quality performance.  The unique 4-Star Airline rating signifies airlines achieving a good standard of Product across all travel categories - with good standards of Staff Service delivery in both the Onboard and Airport environments.

3-Star Airline

This Star Rating is awarded to airlines supplying a fair Quality performance that conforms to an industry "average" of acceptable product and service standards. The unique 3-Star Airline rating signifies a satisfactory standard of core Product for most travel categories - but may reflect inconsistent standards of Staff Service and/or Product delivery in either Onboard or Airport environments.

2-Star Airline

  2-STAR AIRLINES

This Star Rating is awarded to airlines delivering a poor Quality performance, below the industry Quality average across the rating sectors.  A 2-Star Airline rating normally signifies a poor standard of Product and / or poor and inconsistent standards of Staff Service delivery in the Onboard or Airport environments.

1 Star Airline

  1-STAR AIRLINES

The 1-Star Airline rating signifies some very poor standards of Product across the rating sectors, with poor, inconsistent standards of Staff Service delivery in Onboard and Airport environments.

  UNCLASSIFIED AIRLINES

The Unclassified Airline category covers airlines that are either still subject to a Star Rating review, or those airlines which have been dropped / suspended from the Star Rating programme.

7 Star Airline

  7-STAR AIRLINES

The 7-Star Airline rating and 6-Star Airline rating categories are not currently published by Skytrax, but under review. In the past 2 years, Skytrax has been asked to extend Airline Rating to cover private jet and executive jet operators, and this remains a market which may warrant application of the 6 Star Airline or 7 Star Airline rating. Commercial airlines understand and develop quality levels to the existing Star Rating scales (one to five star), and respect that 5 Star Airline requirements represent the peak of quality. Watch this space in 2013 to see what changes are planned and will be announced!

6 Star Airline

  6-STAR AIRLINES

The 7-Star Airline rating and 6-Star Airline rating categories are not currently published by Skytrax, but under review. In the past 2 years, Skytrax has been asked to extend Airline Rating to cover private jet and executive jet operators, and this remains a market which may warrant application of the 6 Star Airline or 7 Star Airline rating. Commercial airlines understand and develop quality levels to existing Star Rating scales (one to five star), and respect that 5 Star Airline requirements represent the peak of quality. Watch this space in July 2013 to see what changes are planned and will be announced!

   




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