The exclusive, top-tier 5-Star Rating awarded to airlines achieving the highest Quality performance.
The Official SKYTRAX 5-Star Airline status recognizes the airlines at the forefront of product and service delivery Quality achievement. The 5-Star Airline Rating is
applied by SKYTRAX after detailed Product and Service audit analysis
for each featured airline (Star Rating is NOT connected to customer ratings).
The Official SKYTRAX 5-Star Airline rating recognises highest standard of Product and Service Delivery Quality, using more than
800 assessment categories, across both Onboard and Airport environments. The
5-Star Airline rating honours those airline's which are delivering consistent and inspired 5-Star service to their customers.
The key factor behind 5-Star Airline Rating is an airline's ability to deliver a truly consistent and high quality of Product and Service. A great product is not by itself the key to a 5-Star Airline rating,
and Skytrax focus on the Quality of front-line service an airline provides.
A 5-Star Airline rating recognises airlines whose front-line staff (across
airport and onboard experience) deliver a true and consistent 5-Star standard of