5 Star Ranking The 'ultimate' ranking, awarded to airlines achieving the highest Quality performance.
5 Star status recognizes airlines at the forefront of product and service delivery achievement, that generally set trends to be followed by other carriers.
This Ranking is assessed by SKYTRAX after detailed Product and Service standards analysis for each featured airline, and is NOT
connected in any way to customer ratings across the Forum pages on this site.
A 5 Star ranking recognises highest standard of Product across the different quality assessment categories,
and consistently high standards of Staff Service delivery in Onboard and Airport environments.
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Speaking about the
exclusive 5-Star Airline ranking,
Skytrax CEO, Mr Edward Plaisted .... "The greatest attribute behind 5-Star
status is an airline's ability to deliver the combination of Product and
Service. A great product standard is not by itself the key to a 5-Star ranking,
and we are equally concerned by the Quality of front-line service that an
airline provides. We are focussed on recognising airlines whose staff deliver
a true 5-Star standard of service delivery. The Star Ranking covers both Airport and Onboard services .... and an airline meeting a 5-Star level onboard, whilst
only at say a 3-Star standard in the airport environment, will not be eligible for the
5-Star accolade. In a similar manner, there may be an airline that delivers 5-Star standards across 70-80 per cent of product analysis, whilst achieving 5-Star status for 90 per cent
of the service delivery items, and this will be classed as eligible for the global 5-Star accolade." |
 Read the LATEST Star Ranking news
Airline Star Ranking methodology
What makes a 5 Star Airline
The 6-Star Airline Ranking
Low-Cost Airline Rankings
What the Star Ratings represent
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