5-Star Airline rating recognises high standards of Airport and Onboard Product, together with consistent and high standards of Staff Service delivery in
Airport and Cabin service environments. The 5-Star Airline rating recognizes airlines at the forefront of product and/or service delivery excellence.
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A key factor behind 5-Star Airline Rating is the airline's ability to deliver a truly consistent and high quality of Product and Service. A great product is not by itself the key to a 5-Star Airline rating, and Skytrax Star Rating also places great emphasis on the Quality of front-line service an airline provides. A 5-Star Airline rating recognises airlines whose front-line staff (across airport and onboard experience) deliver a true and consistent 5-Star standard of service delivery.