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Qantas Airways A380 Business Class Flight Review London to
Singapore |
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Flight Review of Qantas Airways A380
Business Class : London to Singapore |
Flight Review of Qantas Airways A380 Business Class : London to Singapore
DEPARTURE SERVICE
Utilized the British Airways lounge at Heathrow which, although a little crowded and hectic, is one
of the better lounges with a nice selection of food and beverages. The boarding process was done
quickly and efficiently.
CABIN APPEARANCE
The A380 upper deck is almost all business class and the cabin had that feel of a new aircraft. The
seats were generously spaced to give a sense of openness. There was no sense of congestion often
experienced with many seating configurations in business class cabins.
SEATING COMFORT
The business class seat was very comfortable and opened up to a truly flat bed which enabled me to
catch a few hours of sleep, something I can have a great deal of difficulty with on many business
class flights.
ONBOARD CATERING
The food and wine offerings were a pleasant surprise. The meals did not give the impression of
reconstituted- microwaved TV dinners that often you encounter in business class. The dishes were
tasty. The salad greens were not wilted. And the service was friendly and efficient.
INFLIGHT ENTERTAINMENT
I rely on my laptop and ipod to occupy my waking hours on a flight, so did not explore the IFE on
this flight. But the impression I got was favorable. A nice broad selection of movies and music
is available and the screen are large and images are very clear and sharp.
CABIN STAFF SERVICE
The on-board service was attentive and congenial in a unique Australian style the made for a
pleasant social experience.
FLIGHT ARRIVAL
Here is where Qantas excelled in my view. My bags were misplaced on my connecting flight from
Amsterdam (British Airways) so were not on the flight with me. But I did not have to wait until all the
bags to come out before realizing this. I was met at the baggage carousel before the bags came out
by Qantas personnel. I was given a nice travel kit (a nice collection of toiletries, boxer shorts
and a t-shirt) and SGD100 to "tide me over" until my bags
arrived. They later called me at my hotel that same day to advise me that my bags had been found
and were on tomorrow's flight. When the bags arrived, they again called to let me know. And a few
hours later the bags were delivered to my hotel. I have had lost luggage problems in the past. And
no other airline provided the level of service Qantas demonstrated in this incident.
CUSTOMER TRIP VERDICT
Largely due to the manner in which they handled my lost luggage problem, I come away with the
highest regard for Qantas. But from start to finish, this was a very pleasant experience.
 Qantas Airways Passenger Trip Reviews
Qantas Airways 4 Star ranking
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