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Kingfisher Airlines Business Class Flight Review - Delhi to London

CABIN FLOWN

Business Class

ROUTE FLOWN

Delhi to London

DATE

24th October 2010

REVIEWER

Savi Mull

CUSTOMER RATING

Kingfisher Airlines SKYTRAX Customer Review 2010
5.0 Star Rating: Excellent

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Kingfisher Airlines Business Class Flight Review Delhi to London


DEPARTURE SERVICE

The swanky terminal at Delhi wears a new look. Valets for business class passengers assisted with the check-in procedures, which were efficient. I was re-assigned a window seat with no guest seated next to me. This was a thoughtful gesture by the check-in staff. Lounge for the business class passengers is a cordoned off peaceful section within a cafe. The service by the cafe staff was attentive and the food was good. Smaller trolleys assist you with your hand carry. Valets also help you with carrying your hand luggage to the aircraft.


CABIN APPEARANCE

The cabin was very clean. The A330 seemed very new. There is a great bar placed between the two business class sections and allows you to walk around and sit comfortably in the bar lounge. The washrooms were clean and well maintained and stocked through out the flight. An amenity kit is handed out on request and so are pyjamas. A menu each for beverages and food was handed. Slippers, noise cancelling Bose headphones and eyepads were also given out.


SEATING COMFORT

The front section of the business class (Kingfisher First) cabin has only two rows with a 2x2x2 configuration and the rows in this section are not aligned to each other as in the second cabin. The seats in the front section provide you with more privacy. The seat is outstanding, providing superlative levels of comfort, reclining positions, massage functions, suite functions, DND signages, etc. The seat becomes a full flat bed which is extremely comfortable in width and length. The cabin crew make the bed for you laying a mattress over the seat with a cushy pillow and a great blanket. The inseat video screen was very well located in a fixed position. However there was lack of storage space in the seat.


ONBOARD CATERING

Dom Perignon is offered upon boarding along with dry fruits. Alcohol was topped up liberally. The wine list was impressive. The meals can be chosen from a menu and the vegetarian Shahi Thali served on silverware was spectacular in taste. Meals were served in trays and not restaurant style dining offered by other five star airlines. While I was watching movies, the stewardess came to give out some fresh popcorn which was great! Before landing, a snack was served which was very good. Dine on demand was limited.


INFLIGHT ENTERTAINMENT

Surprisingly Kingfisher Airlines had a good but not superlative selection of movies and recent ones as well. The flight information details were also not in sync with the flight timings. The Bose headphones and service of popcorn and endless drinks were a delight though.


CABIN STAFF SERVICE

The service by cabin staff was outstanding. They were very friendly, warm and genuine. The thoughtfulness of the senior pursuer is worthy of mention. The presence of staff throughout the flight was maintained.


FLIGHT ARRIVAL

Fast track immigration was available on deplaning to business class guests. The bags were at the carousel with priority tags.


CUSTOMER TRIP VERDICT

Five star business class comfort with a superb seat.

 





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