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Monarch Airlines Economy Class Flight Review London Gatwick to Male

CABIN FLOWN

Economy Class

ROUTE FLOWN

London Gatwick to Male

DATE

19th September 2010

REVIEWER

Lorna Stevens

FLIGHT RATING

Monarch Airlines Monarch Airlines customer 2010
1.0 Star Rating: Very Poor

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Monarch Airlines Economy Class Flight Review London Gatwick to Male


DEPARTURE SERVICE

Check-in was quick but despite it being our honeymoon (noted on our booking) and the fact we were at the airport nearly 3 hours before the flight left they couldn't seat us together. very bad seat management by Monarch.


CABIN APPEARANCE

Relatively clean, plane was definitely old. I nearly ended up with a drink in my lap as the pull down tray wasn't horizontal - I had to keep it propped up with my knee when eating. The plane was clearly quite old.


SEATING COMFORT

Absolutely dreadful. Seats were very cramped both in terms of width and the amount of leg room. I found it cramped and I am petite (5' 3" and size 8!) my husband who is 6 foot but slim built was uncomfortable.


ONBOARD CATERING

Main meal was ok, except that they didn't have a vegetarian meal for me despite the fact I had written confirmation this had been requested - was given a premium economy meal. Breakfast was awful - about 2 grapes, 2 slices of melon and a small blueberry muffin. No free drinks at all and only one drinks service during the whole 10 hour flight on way out. Everything has to be paid for.


INFLIGHT ENTERTAINMENT

First time in years I can remember going on a long haul flight where there isn't your own individual PTV entertainment system. Once over the shock of this, the film was ok, if a little old (usually airlines have films that have only just come out of the cinema). Had to pay 2.50 for headphones which were a very poor quality.


CABIN STAFF SERVICE

Mixture, some were quite good, particularly on the flight home. Was appalled when my husband asked for a glass of water (bearing in mind there was just one drinks service) and was told he had to walk all the way to back of plane (we were very near the front). Never been told that before.


FLIGHT ARRIVAL

Deplaning and collecting baggage was reasonable at Male, but on return at Gatwick it was awful. Huge delay with baggage - we didn't get ours until 1hr and 15mins after our plane touched down. Not good considering we were exhausted after a 2.5 hour delay and 10hr 40min flight.


CUSTOMER TRIP VERDICT

Absolutely awful. Will never fly Monarch again and would not recommend to anyone. Basically a budget airline at a non-budget airline price.

 





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