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Virgin America Premium Economy Class Flight Review Los Angeles to Seattle

CABIN FLOWN

Premium Economy Class

ROUTE FLOWN

Los Angeles to Seattle

DATE

18th September 2010

REVIEWER

E Mabley

FLIGHT RATING

Virgin America Virgin America customer 2010
5.0 Star Rating: Excellent

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Virgin America Premium Economy Class Flight Review Los Angeles to Seattle


DEPARTURE SERVICE

Terminal 3 at LAX has a very basic array of shopping and dining. There is no reason to linger here, just clear security and go to the gate. On the return, Virgin America's gates in Seattle are a long walk from security. The Virgin America ground agents in both airports were polite and kept the boarding process orderly.


CABIN APPEARANCE

The cabins on the A319 flight each way are immaculate, but a bit too white. The white seats and white walls create a glare and reflect too much sunlight when the windows are open. They need to add a bit more contrasting colour to keep glare down.


SEATING COMFORT

Virgin America markets its bulkhead and exit rows in economy as premium economy. I was seated in a bulkhead row which left enough room for my legs and allowed me to get to the aisle without the passenger next to me having to stand up and move. The leather seats were soft and comfortable to sit in.


ONBOARD CATERING

The food was surprisingly tasty. Portions are small, tapas-style on a 2hr flight but presentation is good and the order on demand feature is convenient.


INFLIGHT ENTERTAINMENT

Each seat has an individual IFE monitor on the back of the seat in front of it, and the bulkhead seats have a pull-out monitor from the armrest. The selection of movies, audio tracks and satellite TV is excellent by US domestic standards, but the satellite sometimes cuts out.


CABIN STAFF SERVICE

The attitude of onboard staff is much more pleasant and professional than the unionised drones on most other US. airlines. Efficiency is also superior.


FLIGHT ARRIVAL

Deplaning at both Seattle and Los Angeles was quick and efficient. Virgin America's gates in Seattle are at the end of the concourse and a rather long walk to/from security/baggage claim/rental car facilities. I did not have any checked bags so can't speak for baggage delivery.


CUSTOMER TRIP VERDICT

Virgin America's product in all classes is vastly superior to any other US airline. The food is higher quality, the employees are more efficient and more pleasant to the customer and the inflight entertainment is superior (if the satellite is working properly). Virgin America is by far the best airline in the USA.

 





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