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British Airways Business Class Flight Review London Heathrow to Phoenix

CABIN FLOWN

Business Class

ROUTE FLOWN

London Heathrow to Phoenix

DATE

18th September 2010

REVIEWER

NOT PUBLISHED

FLIGHT RATING

British Airways British Airways customer 2010
3.0 Star Rating: Average

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British Airways Business Class Flight Review London Heathrow to Phoenix


DEPARTURE SERVICE

We used British Airways Terminal 5, which was incredibly efficient. We checked in online so used the fast bag drop desks. We were served immediately with polite and efficient service. The Club World lounge was of a very high standard, with clean facilities and what looked like a jolly good spa.


CABIN APPEARANCE

The cabin was very clean and modern looking. British Airways Club World seating is still a brilliant idea. It gives a real sense of privacy and allows people traveling together to chat in a more relaxed way. The only problem I can report was a faulty privacy screen on the inbound leg, however this seemed to sort itself out.


SEATING COMFORT

The seats were very comfortable with plenty of space. They make a very good fully flat bed as well, I am 6 foot 3 and was perfectly comfortable.


ONBOARD CATERING

The food seemed to be a very good standard. I am vegetarian, however I really enjoyed the food onboard.


INFLIGHT ENTERTAINMENT

The inflight entertainemtn was very good. There was plenty of choice of both recent and past films, and the screen was a respectable size. The controls and interface were user friendly and it certainly seemed a very good system.


CABIN STAFF SERVICE

We flew in the heart of both the Icelandic volcanic eruption and the British Airways cabin crew dispute, so the crew seemed a bit down beat on that flight. However this did not affect service, which was very good.


FLIGHT ARRIVAL

Phoenix Sky Harbor seems a very efficient airport, although our bags did not arrive any earlier than anyone else's, despite the bright orange "priority" tag.


CUSTOMER TRIP VERDICT

British Airways offers very good service.

 





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