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Hawaiian Airlines First Class Flight Review Hilo to Los Angeles via Honolulu

CABIN FLOWN

First Class

ROUTE FLOWN

Hilo to Los Angeles via Honolulu

DATE

15th September 2010

REVIEWER

E Mabley

FLIGHT RATING

Hawaiian Airlines Hawaiian Airlines customer 2010
4.0 Star Rating: Good

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Hawaiian Airlines First Class Flight Review Hilo to Los Angeles via Honolulu


DEPARTURE SERVICE

The service is non-existent within the Hilo and Honolulu terminals themselves, and the Honolulu inter-island terminal (also used by Hawaiian Airlines mainland USA flights) is in very poor condition: dirty, dark, and God-awful food.


CABIN APPEARANCE

The cabins on both the 717 used on the Hilo-Honolulu segment and the 330-200 on the Honolulu- Los Angeles segment were immaculate. Seats were in good condition on the older 717 and were brand new on the A330-200, which has only been in service since April 2010.


SEATING COMFORT

The seating on the 717 is standard with 31" pitch in economy and 37" in first and plenty adequate for a 40-minute flight. The seating on the 330-200 is 2x2x2 in first, with a 44" pitch. The cradle-style seats only recline to about 140 degrees which is not conducive to sleeping but adequate for a 4.5 hour flight. The seat controls are non-electronic, which makes it a bit difficult to maneuver the seat, especially the legrest.


ONBOARD CATERING

Hawaiian Airlines is the only remaining U.S. airline which serves complimentary meals in all classes on domestic flights. First class meals are of high quality and served on China, crystal glassware and steel flatware. The "midnight snack" on the red-eye HNL-LAX flight consisted of a seafood cake with a tartar/holandaise sauce, green salad and passionfruit tartlet. Beverages were available on request throughout the flight, but the FA's did not pass the cart through the aisles to avoid waking sleeping passengers.


INFLIGHT ENTERTAINMENT

The new A330-200 has in-seat monitors in all classes, and entertainment consisted of 12-15 movies, 12-15 TV programmes, plus a selection of 150-200 audio tracks in several categories. The variety is above average for U.S. airlines but lags behind most other international carriers. The console comes out from below the seat in first class.


CABIN STAFF SERVICE

FA's were friendly, courteous and professional to first class passengers. We travelled with our 9-month old and the FA offered to warm his bottle without us having to ask


FLIGHT ARRIVAL

Deplaning was swift and orderly. Baggage arrived at LAX within 15-20 minutes after arrival at the gate.


CUSTOMER TRIP VERDICT

Hawaiian's first class is superior to that of most other U.S. airlines but lags a bit behind most leading international carriers in terms of seat quality and onboard entertainment. The FA's were a delight to deal with.

 





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