DEPARTURE SERVICE

LHR, ICN and DPS, staff courteous and helpful. Did not have to wait more than 10 minutes at check-in. Transfer at ICN swift. The ground staff try their best to board the plane efficiently but passengers didn't follow their instructions.


CABIN APPEARANCE

Pleasant appearance, clean. The toilets were excellent everything was fully stocked.


SEATING COMFORT

Very good spacious seats. I think MAS have wider seats but Korea have long le room. I usually sit Aisle but had 35B on the return to London. The VOD box did not interfere with my leg room and I was able to stretch out unobstructed.


ONBOARD CATERING

The inflight magazine states when everything will be served. The quantities fine and food was good. They offer Western or Korean, meals were tasty.


INFLIGHT ENTERTAINMENT

LHR-ICN wide range of current movies, classics, and regional content. Usual mix of music, games, and TV shows. The passenger next to me on the return has a faulty screen so she had nothing to do for the whole flight. ICN-DPS one big screen at the front, some generic music on the radio.


CABIN STAFF SERVICE

Well dressed and attentive. Did not speak English as well as say Singapore Airlines but do not take this with concern that you will not be understood, as you will.


FLIGHT ARRIVAL

Transfer at ICN quick and painless. Luggage was quickly delivered at DPS. Heathrow was the only kink in the chain on the return, where I waited 40 mins for the bags, but I did get out of the plane, past immigration, and to the belts within 15 minutes.


CUSTOMER TRIP VERDICT

I would definitely fly with Korean again, but changing in ICN is a pain, purely due to flight time.