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Continental Airlines Economy Class Flight Review Beijing to Newark

CABIN FLOWN

Economy Class

ROUTE FLOWN

Beijing to Newark

DATE

12th January 2010

REVIEWER

H Bond

FLIGHT RATING

Continental Airlines Continental Airlines customer 2010
3.0 Star Rating: Average

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Continental Airlines Economy Class Flight Review Beijing to Newark


DEPARTURE SERVICE

CO Check-in desk cheerful and helpful. Informed me that flight was delayed due to snow at EWR. Airport staff clueless as to location of CO check-in desk, directed me to wrong desk.


CABIN APPEARANCE

Clean, new, neat.


SEATING COMFORT

A bit chilly, seats are standard economy recliners. Becomes uncomfortable after 8 hours. Seats can be very uncomfortable for tall passengers. Standard uncomfortable economy seats.


ONBOARD CATERING

Terrible. Worst meal I've had aboard CO EWR-PEK route. Was shocked; vegetarian meal not enough food for 13+hours. Noticed it was a Chinese caterer not usual Joya veg meal. Dinner incl. a packet of margarine but nothing to butter (!), was given a dry plain piece of bread with a few boiled slices of vegetables as a sandwich, dinner was burnt lump of white rice, literally 2 pieces of green leafy veg, a few slices of pepper in sweet tomato sauce. Was starving for most of the flight, had to ask FA for an ice cream. Unacceptable. I do not expect a gourmet meal, but virtually starving for 13+hours including waiting at the gate while delayed is not acceptable.


INFLIGHT ENTERTAINMENT

Look forward to the variety of TV programs and recent movies available on personal video system.


CABIN STAFF SERVICE

Very friendly, accommodating, helpful.


FLIGHT ARRIVAL

All baggage arrived intact. No transfer and no problems deplaning.


CUSTOMER TRIP VERDICT

The lack of food on the flight was a shock and simply not enough for 13+hours flight. Meals missing bread and not served as many snacks & desserts as other passengers. Cabin clean, FAs in good holiday mood and helpful.

 





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