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Jet Airways Business Class Flight Review Toronto to Brussels to Chennai |
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Jet Airways Business Class Flight Review Toronto to Brussels to Chennai
DEPARTURE SERVICE
Check in quick, staff friendly, clearly explained about the change in the aircraft
configuration on YYZ-BRU sector but assured that seats are lie-flat. Directed to the
Maple Leaf Lounge. Boarding orderly based on rows and business class passengers allowed
to board at their wish on both flights. The business class lounge at BRU was warm,
crowded, cramped, inadequate washrooms to handle 6 flights arriving and departing
nearly at the same time.
CABIN APPEARANCE
Both flights on A330-200 : cabin on YYZ-BRU sector the old type with 2-2-2 conventional
configuration with navy blue seats which gave a darker ambience to the cabin,
especially for a night flight. BRU-MAA the herring bone configuration with bright
ambience. Cabin temperature in both the sectors was warm. The mood lighting apparently
is limited to long haul B777 equipment.
SEATING COMFORT
Both the aircraft had lie-flat seats. Preferred and enjoyed the herring bone seat
configuration with regard to layout and privacy. Offered duvet and pyjamas on the night
flight. Taking the tray table out of the herring bone seat configuration was bit
challenging. The curved ledge to place your drink is not wide enough especially when
you place your coffee cup and saucer. Your personal stowaway area is potential for
accumulating dirt and debris unless they are cleaned promptly. Offered overnight
toiletry kiton YYZ-BRU sector, none on BRU-MAA sector.
ONBOARD CATERING
Served dinner on YYZ-BRU sector though options were limited and bit spicy. Pre meal
drinks incl champagne followed with good selection of wines. Enjoyed the apple juice
for pre-take off drink on both the flights. We skipped the breakfast on the first
flight before landing as the dinner was pretty sumptuous. Crew ran out of ice
cream/fruit options when we requested instead of the pre-landing snack service on BRU-
MAA sector.
INFLIGHT ENTERTAINMENT
AVOD quality and selections adequate and current. Noise reduction headphones a plus to
enjoy the entertainment. Did not explore the video games.
CABIN STAFF SERVICE
Cabin crew well groomed, courteous and greeted at the entrance though the staff did not
address the passengers by names on both flights. Staff on YYZ-BRU sector did their duty
promptly but did not engage in any conversation with passengers. Staff on BRU-MAA
sector were friendly and appeared personable and genuine in their conversations. Drinks
topped promptly without being asked and staff present in the cabin during mid flight
checking on the passengers.
FLIGHT ARRIVAL
Business class passengers deplaned first. No special meet and greet service at BRU
transfer and have to find the lounge on our own. It would have been nice if Jet Airways
offered limo service. Baggage though tagged as priority took a while to show up on the
belt, very common in Indian airports.
CUSTOMER TRIP VERDICT
Overall a nice experience, arrived refreshed at the destination after a nearly 20 hours
flight including a 2 hour stop over at BRU. A good value for the product offered.
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