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British Airways Premium Economy Class Flight Review London to Newark |
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British Airways Premium Economy Class Flight Review London to Newark
DEPARTURE SERVICE
Check-in a breeze; VAT refund is done prior to security check-nice touch. Terrace
lounge is a vast improvement on T4 - great selection of hot food and salads and several
TVs and even a large screen (with movie theatre seating). Good duty free selection. Our
gate required a bus to the plane.
CABIN APPEARANCE
The 777 are beginning to show signs of wear and tear particularly in the prem. econ
cabin. The layout is insipid- white walls, blue seats no mood lighting with a 90s look
and feel. The fascia is tired - small screen lacks intuitive controls. The overhead
light was not working- couldn’t read a newspaper when the cabin lights were dimmed.
SEATING COMFORT
The seat should have been removed from service: the entertainment console separated
from the side of the seat exposing wires etc. Flight attendant tried to repair but the
bracket was damaged on a prior flight. It protruded 3" - I sat sideways for most of the
flight as it pressed into my upper thigh and pelvis when the seat belt restrictions
were enforced.
ONBOARD CATERING
The meals were mediocre. Asian Veg: pineapples in a spicy Indian style curry? My son’s
veg main meal was not on board and reluctantly accepted the chicken option for him; his
snack was on board (marked with seat number) which begs the question of why the main
part of the meal didn’t make it.
INFLIGHT ENTERTAINMENT
I had issues with my entertainment because of the damaged console but based on my son's
experience: Flight entertainment was restricted to the multi channel (13+ channel)
looping-although the looping didnt appear to apply to most of the channels.
CABIN STAFF SERVICE
The cabin crew expressed their disappointment about my situation (impaired seat and
son’s meal not on board) but off the record attributed the problems to the recent cost
cutting. A member of crew has been dropped on this route and the CSD is assigned a
cabin to service. Much resentment and hostility to the management was apparent.
FLIGHT ARRIVAL
There was an announcement on landing to to keep seat belts on etc- some passengers
started to open over head lockers on taxing. Deplaning was orderly. Despite being
tagged "Priority" it took 30 mins after luggage started to appear for mine to turn up.
CUSTOMER TRIP VERDICT
On the ground -T5 was excellent: great lounge and duty free with friendly staff. The
aircraft experience was a shambles. The seat should have been removed from service. The
crew while professional and courteous were clearly battle weary with management. Food
was mediocre-ample scope for improvement. As a silver member for 10yrs the experience
was the nadir- I hope it doesn’t get worse.
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