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British Airways Premium Economy Class Flight Review London to Newark

CABIN FLOWN

Premium Economy Class

ROUTE FLOWN

London to Newark

DATE

12th January 2010

REVIEWER

C Ahluwalia

FLIGHT RATING

British Airways British Airways customer 2010
2.0 Star Rating: Poor

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British Airways Premium Economy Class Flight Review London to Newark


DEPARTURE SERVICE

Check-in a breeze; VAT refund is done prior to security check-nice touch. Terrace lounge is a vast improvement on T4 - great selection of hot food and salads and several TVs and even a large screen (with movie theatre seating). Good duty free selection. Our gate required a bus to the plane.


CABIN APPEARANCE

The 777 are beginning to show signs of wear and tear particularly in the prem. econ cabin. The layout is insipid- white walls, blue seats no mood lighting with a 90s look and feel. The fascia is tired - small screen lacks intuitive controls. The overhead light was not working- couldnít read a newspaper when the cabin lights were dimmed.


SEATING COMFORT

The seat should have been removed from service: the entertainment console separated from the side of the seat exposing wires etc. Flight attendant tried to repair but the bracket was damaged on a prior flight. It protruded 3" - I sat sideways for most of the flight as it pressed into my upper thigh and pelvis when the seat belt restrictions were enforced.


ONBOARD CATERING

The meals were mediocre. Asian Veg: pineapples in a spicy Indian style curry? My sonís veg main meal was not on board and reluctantly accepted the chicken option for him; his snack was on board (marked with seat number) which begs the question of why the main part of the meal didnít make it.


INFLIGHT ENTERTAINMENT

I had issues with my entertainment because of the damaged console but based on my son's experience: Flight entertainment was restricted to the multi channel (13+ channel) looping-although the looping didnt appear to apply to most of the channels.


CABIN STAFF SERVICE

The cabin crew expressed their disappointment about my situation (impaired seat and sonís meal not on board) but off the record attributed the problems to the recent cost cutting. A member of crew has been dropped on this route and the CSD is assigned a cabin to service. Much resentment and hostility to the management was apparent.


FLIGHT ARRIVAL

There was an announcement on landing to to keep seat belts on etc- some passengers started to open over head lockers on taxing. Deplaning was orderly. Despite being tagged "Priority" it took 30 mins after luggage started to appear for mine to turn up.


CUSTOMER TRIP VERDICT

On the ground -T5 was excellent: great lounge and duty free with friendly staff. The aircraft experience was a shambles. The seat should have been removed from service. The crew while professional and courteous were clearly battle weary with management. Food was mediocre-ample scope for improvement. As a silver member for 10yrs the experience was the nadir- I hope it doesnít get worse.

 





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