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KLM Business Class Flight Review Amsterdam to New York JFK

CABIN FLOWN

Business Class

ROUTE FLOWN

Amsterdam to New York JFK

DATE

9th November 2009

REVIEWER

B Coicadin

FLIGHT RATING

KLM KLM customer 2010
4.0 Star Rating: Good

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KLM Business Class Flight Review Amsterdam to New York JFK


DEPARTURE SERVICE

Transited via AMS from Zurich. Nice airport AMS though bit of a distance to walk between halls. Used KLM Crown Lounge at gate 52 (just near USA departure gate). Nice big lounge with plenty of areas to seat, relax, listen to tv, work. Used shower facilities, efficient service, clean cubbicles. Then catch up on emails from the few pc with free internet access provided. Flights are not called from the lounge, so watch the screen!


CABIN APPEARANCE

Seated on the upper deck of this 747 combi. Nice feel upstairs somehow bit more roomy than below. Friendly and courteous crew with plenty of greetings once onboard.


SEATING COMFORT

Old reclining seats which are fine for a day flight, not so much for a night flight as impossible to sleep in them (angled).


ONBOARD CATERING

Limited choice as only 1 starter available (take it or leave it) and cheese/desert but not both! Quality was good as was quantity. Nice wine list with sweet wine offered (rarity in business class I found).


INFLIGHT ENTERTAINMENT

Good IFE system and easy to use. Good choice of movies as well as CD.


CABIN STAFF SERVICE

Friendly crew, polite and smiling. Worked hard to please everyone.


FLIGHT ARRIVAL

Arrived just before 9pm in New York JFK. Appalling US immigration clearance, a shame for visitors to this country. Kept passengers from 2/3 flights (KLM, Asiana) waiting in line for more than 1 hour as not enough staff to process efficiently the immigration task.


CUSTOMER TRIP VERDICT

Overall good flight. Had 1h delay as an electronic problem just on the runaway prior taking off, KLM handled the event very well. Maintenance crew were waiting back at the gate we left 20min before with the replacement device. Fixed in 15 min then we were making our way back to the runaway.

 





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