DEPARTURE SERVICE

Terminal 3 at LAX is good although limited seating and services past screening. Representative was great in getting a seat change (airline pre-assigns and they can't move normally) when assigned seat was unsuitable.


CABIN APPEARANCE

Excellent - new aircraft.


SEATING COMFORT

Very poor for sleeping and extremely uncomfortable.


ONBOARD CATERING

Good for economy but no variation offered to premium economy.


INFLIGHT ENTERTAINMENT

Excellent.


CABIN STAFF SERVICE

The staff on this sector were quite good. They dealt well with delays out of their control - such as 1 hour delay for runway change at LAX and 45 minute wait for gate at Sydney. Were through the cabin all night offering drinks etc.


FLIGHT ARRIVAL

Transfer area at SYD was a disaster. Queues a mile long and limited staff/counters open. People missing connections - allow 4 hours! Can't just do a bag drop as domestic boarding pass has to be issued at SYD. Assigned seats for domestic connection were duplicated with other people. Domestic connection ended up being 74 overbooked.


CUSTOMER TRIP VERDICT

Better than the outbound. However, premium economy is just economy service with a bit of legroom. Knowing this when booking will avoid disappointment. Avoid all transfers at SYD.