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Alaska Airlines First Class Flight Review Seattle to Kauai

CABIN FLOWN

First Class

ROUTE FLOWN

Seattle to Kauai

DATE

9th November 2009

REVIEWER

Stan Kuback

FLIGHT RATING

Alaska Airlines Alaska Airlines customer 2010
3.0 Star Rating: Average

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Alaska Airlines First Class Flight Review Seattle to Kauai


DEPARTURE SERVICE

Driving up from the Portland area, we arrived at first class check in at 3:25pm. Our flight's scheduled departure time was 4:10pm. Were promptly told that they would not check our bags as it was less than 40 minutes until departure of our flight. I asked to speak to a Supervisor. The Supervisor I spoke with couldn't have been less caring about my situation. He offered no assistance at all. We missed our flight, losing a day of our vacation. Our only salvation was a gate agent, Robert. He was helpful and got us seats on the next day's flight.


CABIN APPEARANCE

The first class cabin area was worn looking but very clean and water with napkins were waiting in the arm rest of our seats.


SEATING COMFORT

Seat width, pitch and leg room were fine. Overall seating comfort was poor as the seats are not deeply upholstered. This made catching a nap, or sleeping on our return, impossible.


ONBOARD CATERING

Service in general was attentive. The place settings for meals were nice with linen napkins and tray covers, stainless flatware; garnished by decorative island flowers. The meal was way better than first class meals I have been served on other airlines for continental US flights. Impressed with the visual appearance of the entrees. But taste was another matter. Desert was quite good, a chocolate mousse and berries.


INFLIGHT ENTERTAINMENT

We were given our own digiplayers which come loaded with movies, music, music videos and TV shows. This is a very nice touch. My wife and I enjoyed having our own personal entertainment center for the duration of the flight. (I do recommend using your own ear buds or headphones as the sound quality of the ones given to you is poor).


CABIN STAFF SERVICE

Cabin service remained good until the last hour and a half of the flight, when the attendants just mingled with people they knew and ended up ignoring the rest of the passengers in the first class cabin. This made getting drink refills pretty tough. Requests for blankets and pillows were met with, “were sorry, we don't have them.” Coach passengers used the bathrooms in first class continually throughout the flight. Return service was much better.


FLIGHT ARRIVAL

Arrival and baggage claim at the Lihue airport posed no problems and was easy to figure out.


CUSTOMER TRIP VERDICT

The overall service, both on-board and during pre-boarding in Lihue was fine. The initial problems with our check-in in Seattle were addressed directly to senior management at the airline. For me, because of how our complaint was handled determined that I will not use Alaska Airlines again for vacation travel. Barring a similar incident, you should be fine if you decide to fly first class on Alaska Airlines for your vacation . Just get checked in early for your flight.

 





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