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United Airlines Economy Class Flight Review Boston to Chicago O'Hare

CABIN FLOWN

Economy Class

ROUTE FLOWN

Boston to Chicago O'Hare

DATE

8th November 2009

REVIEWER

Matthew Shea

FLIGHT RATING

United Airlines United Airlines customer 2010
4.0 Star Rating: Good

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United Airlines Economy Class Flight Review Boston to Chicago O'Hare


DEPARTURE SERVICE

Used united.com to check in 24 hours prior. Everything went smooth, printed new boarding pass at self- service kiosk at airport. UA uses Terminal C in Boston, old terminal, but gate area was clean and staff efficient in boarding.


CABIN APPEARANCE

Flew on an A320 with new seating, boarding was easy for a full flight. Aircraft spotless.


SEATING COMFORT

A320 was very clean, new seat covers, in-flight entertainment was mediocre however. Pretty good amount of legroom for not being seated in Economy Plus.


ONBOARD CATERING

Well this ridiculous cash-free policy UA implemented was not met well. Throughout the flight I heard numerous passengers complaining about having to use their credit cards to purchase a $6 glass of cheap wine of $9 for a boxed snack. The cabin crew were sympathetic, and said they didn't think it was going to last.


INFLIGHT ENTERTAINMENT

Mediocre programming, however channel 9 was nice to hear the ATC.


CABIN STAFF SERVICE

UA Cabin Crew are the best in the US in my opinion. They're sincere and seem to enjoy their jobs.


FLIGHT ARRIVAL

Arrived at Terminal 1 at ORD 17 minutes early, however I had to walk quite a distance to get my luggage in baggage claim. The UA Terminal is very large, lots of light and very well maintained.


CUSTOMER TRIP VERDICT

Overall this was a very pleasant flight.

 





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