DEPARTURE SERVICE

Checkin at  Sydney was quick and easy, staff were polite, our onward boarding passes and invitation to the lounge were provided at the time of check in.


CABIN APPEARANCE

First leg was on a A330 two class, Business was pretty full overall cabin was clean and in good condition. The second leg was on the upper deck on the 747, cabin appeared to have a bit of wear and tear.


SEATING COMFORT

Seating is herringbone design, travelled with my wife and due to the design was unable to speak to her whilst seated. However the design is such that you do not disturb anyone whilst they are a sleep as everyone has access to the aisle. The seats felt quite narrow, but extended to a fully flat bed.


ONBOARD CATERING

Meals were excellent, as the flight left HK after midnight I did not have any dinner on this leg, breakfast was more than adequate.


INFLIGHT ENTERTAINMENT

Excellent Movie, TV and music selections


CABIN STAFF SERVICE

This is what Cathay is known for. Every time my wife got up there was generally a staff member asking if everything was ok. I carried a cup back to the galley and staff member told me to please press the call button on future!


FLIGHT ARRIVAL

Arrived into Rome an hour ahead of schedule. Baggage delivery was reasonable.


CUSTOMER TRIP VERDICT

Exceptional service from one of the best airlines I have flown.