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British Airways Economy Class Flight Review Helsinki to London Heathrow

CABIN FLOWN

Economy Class

ROUTE FLOWN

Helsinki to London Heathrow

DATE

13th September 2009

REVIEWER

S Potts

FLIGHT RATING

British Airways British Airways customer 2010
3.0 Star Rating: Average

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British Airways Economy Class Flight Review Helsinki to London Heathrow


DEPARTURE SERVICE

I'd checked in online as soon as I could to reserve the best seat but couldn't print by boarding pass. Did so at the airport to find they'd changed the seat. Presumably to keep the riff-raff out of the predominantly Club Europe cabin on the B757. Were kept waiting for what seemed like forever to board.


CABIN APPEARANCE

One of BA's older planes, a B757, which they are phasing out - and it showed. However, the cabin was clean.


SEATING COMFORT

Leather seats very comfortable.


ONBOARD CATERING

The BA breakfast now consists of flavourless ham, cheese or bacon rolls (I know we were lucky to be fed in this economic climate, but still). The only vaguely breakfast-relatied option was the bacon roll. Coffee was OK, nothing special.


INFLIGHT ENTERTAINMENT

Not applicable.


CABIN STAFF SERVICE

The cabin crew was efficient and the anouncments were certainly more friendly and humerous than on other airlines. The presence of the crew was minimal throughout the flight.


FLIGHT ARRIVAL

Arrived at terminal 3 to a remote stand and were bussed to the shabby terminal only to have to walk for ages to get to the baggage reclaim (by which time it still hadn't arrived, even after UK border control).


CUSTOMER TRIP VERDICT

I think BA have really gone downhill recently due to the economic problems.

 





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