DEPARTURE

Check in was delayed due to computer problems. Staff seemed exasperated and lacked confidence in the system. This does not provide confidence for passengers


CABIN

Cabin very clean and comfortable. Staff were on hand for any additional requests if asked


SEATING

Seats nearly flat and reasonably comfortable. I managed around five hours sleep and did not wake up feeling like I had an uncomfortable sleep


CATERING

Two dinner choices offered. My choice (chicken) was quite tasty. FA's served various courses and removed previous course with efficiency, however didn't seem to care if the meal was okay. Breakfast before landing was unattractive and had unpleasant taste - virtually inedible except for the fresh fruit. FA offered additional drinks without enthusiasm


INFLIGHT ENTERTAINMENT

Not a great selection available: a few current movies, classics, kids and documentaries. Does not even come close to competing with other airlines' entertainment offerings. Significant problems with system frequently resetting itself. Generally poor system


CABIN STAFF SERVICE

FA's were available if needed, however were often surly. Generally poor English skills and treated Turkish passengers differently by engaging in conversation and basic pleasantries. Questions/statements from FA's were often barked, although this may be caused by language skills instead of approach to customer care. I was told to complete a health form with the statement "Start writing now". FA's seemed to lack customer care skills


FLIGHT ARRIVAL

Business passengers allowed to deplane first. Baggage arrived on carousel when we reached it, however this may be caused by delays in immigration, rather than speedy baggage delivery - difficult to assess.


CUSTOMER VERDICT

Good value for money in terms of business service. The major let downs are the attitude of the FA's and their poor English skills. Service standards are lacking in several areas. Overall an acceptable flight but TK are lacking in several areas compared with competitors. Three star experience only.