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Emirates Business Class Flight Review Johannesburg to Dubai to London Gatwick |
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Emirates Business Class Flight Review Johannesburg to Dubai to London Gatwick
DEPARTURE SERVICE
Check-in was efficient. Lounge facilities poor (although new Emirates Lounge opened later in July).
Boarding chaotic, with no dedicated boarding facility for F/J passengers, until pax complained. J
class pax not allowed to board aircraft through front entrance - had to join the "crush".
CABIN APPEARANCE
Cabin was clean. Luggage space taken up by catering equipment and crew bags. Only a few dog-eared
magazines in the racka No headsets in my seat pocket. This created an impression of a lack of
attention to detail.
SEATING COMFORT
Old-style seats (even though EK advertises lie-flat seating on this flight). These seats belong to
another era, and are really not comfortable.
ONBOARD CATERING
Flight was undercatered, though not full. I was discreetly asked what my choice would be before
service began, and was lucky. Food was tasty and well served. Pax sitting next to me had to make
do with third choice and returned it uneaten.
INFLIGHT ENTERTAINMENT
Excellent
CABIN STAFF SERVICE
Very good after I complained!
FLIGHT ARRIVAL
Satisfactory. No operational security line at DXB for premium passengers, but queues weren't too
long. Lounge at T3 very comfortable. Baggage delivery on arrival at LGW very slow, and priority
bags were not first on the belt.
CUSTOMER TRIP VERDICT
A shadow of Emirates' former service, and really disappointing.
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