DEPARTURE

Flight was delayed for 3 hours because "there were no crew" according to explanation of the airport staff. The ones that eventually turned up have done everything to highlight multiple times how happy and grateful passengers should be for them agreeing to fly on such a short notice. Return flight was cancelled, then back on, then cancelled after all 190 passengers were already on board for the reason that airline was aware about before boarding! No representative of airline at any stage of the problem. Took 6 hours to organise transfers. No management and no service!


CABIN

Seats were dirty, crashed chocolate on many. Dirty floors. No seatbelt extensions for kids!


SEATING

Extremely limited space between seats considering that flight was 6 hours.


CATERING

There was only enough food for about 20 passengers, staff they ran out of it on both flights. It was served for 2.5 (!) hours. Only food that was available was mainly chocolate bars and fizzy drinks. Overpriced.


INFLIGHT ENTERTAINMENT

Okay.


CABIN STAFF SERVICE

Aggressive staff, irresponsible. They knew that they didn't have enough food as haven't ordered it but didn't warn passengers about it so kids who were sitting in the middle didn't have food for over 6 hours during the flight. Being very slow in everything refused to sell a chocolate bar for 2 year old because that particular trolley served different seats, took 2 hours for another to get to the seat. Not helpful to anyone. Ignored simple requests most of the times.


FLIGHT ARRIVAL

Everything that was not depending on airline went fine.


CUSTOMER VERDICT

By far the worst flights and airline I've ever been on. No management, No service, No responsibility from staff members. Complaints are not dealt with, just standard note of apology if anything at all. The only thing that airline managed to do is eventually take off with massive delays both times and land.