DEPARTURE

The LCCT at Kuala Lumpur was not very appealing. A far cry from the proper terminals in KLIA, but it was sufficient for a low cost airline. Staff were quite helpful and always smiling. Had to walk about 500m from terminal to aircraft.


CABIN

AirAsia X product is quite good for a low cost airline. There were a few stains on the luggage compartments. The look of the cabin is very "modern".


SEATING

Seat is comfortable enough. Limited recline, better than no recline.


CATERING

Food looked like a bowl of rice and curry chucked together. It tasted Ok. The food had to be ordered online or you have to pay more onboard, and you have no choice of food.


INFLIGHT ENTERTAINMENT

The free features are very good for a low cost airline. The PTV is touch screen. Most features were pay, but I wouldn't pay R18 (about AUD$7) for a 5 hour flight.


CABIN STAFF SERVICE

The cabin crew carried out their jobs: welcome, serve meals, help passengers and then deplane. They hardly walked down the aisles, but it was sufficient.


FLIGHT ARRIVAL

Deplaning was fast and easy, but then came the world-renowned Perth Airport Quarantine. It took us 3 hours just to leave the terminal, and the staff were very unhelpful.


CUSTOMER VERDICT

I would advice AirAsia X to budget travellers, as it is very advanced for a low cost airline. It is very innovative and cheap, but I still prefer traditional/legacy carriers.