DEPARTURE

Good, check-in staff was friendly. Even though the queue was quite long, the check-in procedure was fast and efficient.


CABIN

The cabin was good and clean.


SEATING

Ok, enough space but no cabin entertainment.


CATERING

Meals and drinks had to be paid. Prices were fair - a drink + baguette + snack for 5.50 €. Negative: No free drink or meal offered on return flight, although the departure was twelve hours late.


INFLIGHT ENTERTAINMENT

No entertainment offered.


CABIN STAFF SERVICE

Outbound they were good, helpful and friendly. Return efficient, but cabin staff did not show much empathy for the passengers which were all a bit tired and irritated because of the delay. The check-in agents at SUF were neither friendly nor efficient. With regard to the delay, no information was given at the beginning; later on, given information was misleading.


FLIGHT ARRIVAL

Baggage delivery and deplaning were ok, transfer was not used.


CUSTOMER VERDICT

Normal low-cost standards. Friendliness and helpfulness could have been much better after the delay on return flight. Rating: Still fair - as flight CGN-SUF was ok, return flight was chaotic.