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DEPARTURE
Wheelchair assistance for my Wife was excellent at Toronto Pearson.
BA Staff were very helpful at this terminal
CABIN
Clean and seats very good, would appreciate a wider seat but extra leg room is much appreciated.
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SEATING
As above.
CATERING
Found meals very poor on this overnight flight - breakfast was a small pot of Apple Sauce, a stale
roll with a butter like spread and a small water and milk for Tea.
The main meal was only a plate of Rice with chicken bits and again the same stale roll!
INFLIGHT ENTERTAINMENT
The seatback entertainment unit was not working on either of our seats.
CABIN STAFF SERVICE
Staff helpful when asked.
FLIGHT ARRIVAL
Deplaning at Term 4 at Heathrow was slow, waiting for Wheelchair transport, they took 3/4 hour to
arrive, then they only had one Cart, for eight passengers that needed Wheelchair help, disgraceful
over all Our Bags where checked right thru to Edinburgh and they arrived all okay.
CUSTOMER VERDICT
Okay flight - BA flight was marred by help at Heathrow by the contractors that handle Wheelchair assistance
CUSTOMER RANKING
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