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DEPARTURE
Check in at Changi was quick and efficient. The agent was friendly and accommodating, seeing that I
had 6 hours before my departure she directed me to the first class lounge. The lounge seats were comfortable.
The bar and buffet offered an impressive selection of foods and liquors. Shower
facilities clean. Internet complimentary. All ground staff were outgoing and
courteous.
CABIN
The cabin was immaculate. Seats were comfortable. The interior color scheme was a regal cherry wood.
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SEATING
The SQ first class seats were more than comfortable, and fully flat. The only
complaint I can think of was there were too many pillows in my seat, and the
crew quickly removed some.
CATERING
The catering selection was of restaurant quality from Changi. From FRA the food was above average
for airline meals. Being one of only 3 First Class passengers it seemed the meal was ever coming, in
a good way, allowing each of us to tailor our own pace of enjoying this 20 hour culinary experience.
INFLIGHT ENTERTAINMENT
The screens were more than adequate size for personal viewing. The most striking part of the
entertainment experience was the Crews ability to anticipate me sleeping and always managing to
pause my movies right as I drifted off.
CABIN STAFF SERVICE
The standard of service rivals that of any 5 star property. There were 5 crew taking care of the
first class cabin working warmly and efficiently. Kudos to them for their ability to adapt their
service to the needs of each first class passenger.
FLIGHT ARRIVAL
Priority deplaning in FRA and JFK. The ground staff in FRA was excellent. They had a trolley for
each first class pax awaiting our arrival and drove each of us individually to the First Class
Lounge, while the aircraft was re crewed and cleaned for the second portion of the trip.
CUSTOMER VERDICT
I arrived in SIN from Phnom Penh, missing the non stop flight to JFK. I was not in the best mood,
but the whole experience made me appreciate missing my original flight and would recommend this
round about route.
CUSTOMER RANKING
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