DEPARTURE

Clean, modern facility. Had lunch in a delightful wine bar with excellent choice of local wines and tasty snacks. Southwest makes check-in easy with electronic boarding pass 24 hours before the flight. Security OK this time, but can be very unpredictable at SEA.


CABIN

Remarkably clean considering inbound flight arrived only 15 minutes before we boarded.


SEATING

Average to slightly above average. Seat pitch is about 33 ins compared with 31 ins on many other airlines. Just enough room for me to use my laptop which is not possible for me at a smaller pitch.


CATERING

None expected or offered, except for peanuts - but you know that in advance.


CABIN STAFF SERVICE

Positive, friendly and efficient. They seem to enjoy their job more than the attendants on most other carriers.


FLIGHT ARRIVAL

Flight was 15 minutes early, baggage delivered within 10 minutes. Wish all my flights were that way.


CUSTOMER VERDICT

In my opinion Southwest is by far the best domestic US carrier and demonstrates that low cost does not have to mean excessive queues, chronic delays and lost baggage.


CUSTOMER RANKING