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British Airways Club World Flight Review Kingston to London Gatwick

CABIN FLOWN

Club World

ROUTE FLOWN

Kingston to London Gatwick

DATE

4th December 2006

REVIEWER

N Reeves

FLIGHT RATING

British Airways British Airways customer 2010
2.0 Star Rating: Poor

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British Airways Club World Flight Review Kingston to London Gatwick


DEPARTURE SERVICE

Whilst I understand KIN is being rebuilt conditions were pretty poor. After check in going through security was a nightmare with very aggressive staff- my wife had to unzip her trousers as the alarm kept triggering - this she had to do in full view of others when, with more descretion and consideration, this could have been done more privately - a shoddy way to treat people. The only airside departure lounge was full to capacity - very hot ,humid and no aircon - boarding was 40 minutes late with long walk to aircraft - a very poor approach to customer service.


CABIN APPEARANCE

777-200 good state of repair but FA's seemed to be very busy. All kit provided and working.


SEATING COMFORT

13 people in Club Class so plenty of space


ONBOARD CATERING

Truly shocking - my main course was inedible as the asparagus was so black, through being burnt, it tainted the rest of the course. Breakfast was an even bleaker affair with fruit ( good) ,grim pastries and bacon rolls that tasted disgusting. For Club Class standard and price BA hit an all time low here.


INFLIGHT ENTERTAINMENT

NOT ASSESSED


CABIN STAFF SERVICE

Female FA's cheerful and helpful although as usual with BA they disappeared after dinner service. At breakfast male FA very unhelpful and cleary resented having to serve me more tea, despite my polite request. With only 13 in this cabin he was hardly rushed off his feet and it left one feeling passengers were a bit of a nuisance - ambassador of BA he was not!


FLIGHT ARRIVAL

Fairly quick progress through LGW immigration & arrivals with no problems.


CUSTOMER TRIP VERDICT

Sadly BA did not live up to what I have in the last year or so, come to expect - good standards and improving service. At Club Class prices and advertised standards this was not one of BA's finest flights to entice me to stay as a customer.

 





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