DEPARTURE

Having checked in online, I went to drop off my bags, in front of me a 4 person family, it seemed that Ground Staff were not able to handle oversized luggage at all, pretty poor start!


CABIN

The first flight, due to fluke I spent on the jumpseat in the flightdeck, the cabin however looked in a decent shape, which made my mood lift slightly again. From Paris, it was just what it should be, one felt well even for 8 hours.


SEATING

Standard configuration on the DUS-CDG leg, a 2-3-2 configuration on the long haul bit, seems decent for this kind of flight.


CATERING

I was positively surprised to even receive a breakfast on the way to Paris, that certainly upped the rating, as for the long-haul, meals were decent although it was "chicken or chicken?"


CABIN STAFF SERVICE

Staff were really trying to make everyone comfy, announcements were pleasant, in at least two languages and understandable English and generally extra wishes were acommodated wherever it was feasible.


FLIGHT ARRIVAL

On both the changeover and final destination, this was pretty poor show, no Air France staff were there, I had to negotiate my way through De Gaulle single-handed, I probably am one of few to make it and not get lost!


CUSTOMER VERDICT

Apart from the start and the ridiculously bad help in De Gaulle, it was a decent show, and it does encourage to take Air France again


CUSTOMER RANKING