DEPARTURE

Twenty minute queue but actual check-in procedure was carried out smoothly by friendly and chirpy British Airways staff who handle Air Southwest at London Gatwick. Flight delayed by over an hour with no information given as to why.


CABIN

Clean, tidy and bright Dash 8 aircraft in two by two configuration. Low volume music playing on boarding and disembarking.


SEATING

Non-reclining leather seats, in good repair with functioning arm rests and tray table. Comfortable enough for an hour long flight but no longer.


CATERING

Hot drinks at GBP 1.50 and soft drinks at GBP 1.00 - really not worth it for such small sizes. I had a very weak instant coffee of which only had a few sips.


CABIN STAFF SERVICE

Air Southwest cabin crew are always friendly, welcoming and gnerally cheerfull. They appear to have genuine smiles rather than the forced grins of some cabin crew and seem to enjoy their jobs.


FLIGHT ARRIVAL

I only had hand luggage so was straight off aircraft and out of airport. Plymouth City airport is very small regional facility so from plane to taxi took just five minutes.


CUSTOMER VERDICT

Over two hours delay with no real reason given and the flight was re-routed via another airport adding further delay. The staff are usually great but are let down by apallingly poor punctuality and lack of information from above.


CUSTOMER RANKING