DEPARTURE

Check In at Delhi was efficient and fast, despite only two check in desks being open (one for Executive, one for Economy). Check In staff were very rude when I requested to be seated in a window seat.


CABIN

Cabin appeared shabby, dirty and old. The carpet appeared to be new and clean, other than that the seats are a hidious turquoise colour.


SEATING

The seat covers were torn revealing the metal frames of the seats. Seats very comfortable, with little legroom and ridiculously generous recline, which made it very uncomfortable for passengers sitting directly behind.


CATERING

The one thing that Air India has going for itself is their excellent catering, they are very generous with their servings and always provide a hot meal, which is 100% of the time tasty.


CABIN STAFF SERVICE

Cabin staff were rude and unhelpful. On my return leg, I must have asked them for landing cards around 3 times before actually receiving one. They hardly smile and aren't anywhere near efficient as many other cabin crews that I have flown with.


FLIGHT ARRIVAL

The flight arrived 20 minutes behind schedule. The arrival services were excellent, with friendly and approachable staff, the reason for this being that Malaysia Airlines staff handle all Air India flights in Kuala Lumpur!


CUSTOMER VERDICT

Never again will I fly Air India, the flight was uncomfortable onboard an aircraft which was clearly old and not well maintained, with rude staff.


CUSTOMER RANKING