ALITALIA

Customer Ranking :

BUSINESS CLASS - London to Rome

1st June 2006 by Marco Silvi

DEPARTURE

I used the handbaggage only desk where there service was quick although I was given wrong information about my flight. I used the LH lounge which has better food offer than the AZ lounge which however is less cramped.


CABIN

Standard bright green interiors.


SEATING

Nice legroom, and larger seats on the left hand side (layout is 2-3 on the A321).


CATERING

Good on the basics: duo of smoked fish starter with asparagus, chiken with wine white sauce, gratinated spinach and orzo pasta, and two pastries for dessert. No apéritifs neither little extras such as butter to go with the bread roll. Only one drink offered.


CABIN STAFF SERVICE

Ok, better than on the flight to London where staff were downright rude. At least the stewardess smiled occasionally on this flight.


FLIGHT ARRIVAL

We were docked at the Schengen pier so had to take a bus to the International arrivals hall - 10 minutes or so were wasted. At least the flight was on time.


CUSTOMER VERDICT

In my experience AZ flights range from 2 to 3 stars, and this was a 3 star flight: on time, ok food, passable service. As long as you don't expect any extras, AZ is an ok alternative when BA is fully booked (as on this occasion).


CUSTOMER RANKING