ALITALIA

Customer Ranking :

ECONOMY CLASS - Rome to Turin return

30th April 2006

DEPARTURE

Outbound efficient and friendly check-in, aerobridge used. Crew kept passengers informed of their flight status. Inbound flight withour aerobridge, and we're crammed like sardines into buses that shuttle us to our plane.


CABIN

Grass-green colour a little funny. Cabin satisfactory. However, washrooms a little messy.


SEATING

2x3 configuration pleasant. Sufficient legroom. Seats a little outdated though.


CATERING

75 minutes flight with a selection of juices / beer, with biscuits if requested. Biscuits tasteless, but drinks plentiful.


CABIN STAFF SERVICE

Average cabin crew. No greetings upon boarding, vanished after serving refreshments, and no goodbyes.


FLIGHT ARRIVAL

Both times my baggage were nearly forced open. Inbound I lost a lock on my baggage zip, and outbound I lost a strap, while another was dangling beside my luggage. Again no aerobridge outbound.


CUSTOMER VERDICT

Major improvements needed on cabin crew and consistency of services. A future potential if managed well.


CUSTOMER RANKING