DEPARTURE

Check in at Chennai was orderly and quick. Despite the crowds the check in staff attempt to be polite and courteous. Immigration as in all indian airports was chaotic with winding lines and inefficient staff. AI has its own lounge at the airport which is well staffed and furnished. Boarding was chaotic with no priority boarding for business class passengers.


CABIN

An old tired and tattered A310 with torn cushions and greasy windows.


SEATING

Spacious with plenty of legroom and wide seat pitch. There are no induvidual screens, but one grainy overhead screen.


CATERING

Catering is fantastic with a three course meal served from a trolley. Good portions and staff very generous with alcohol which is of the highest quality. Presentation needs improvement.


CABIN STAFF SERVICE

Excellent. Very courteous and concerned, and willing to make conversation. All helpings were topped up (including drinks) with a smile. Safety demonstartion was done well.


FLIGHT ARRIVAL

Good. Immigration in Changi was quick and efficient. My baggage was out before I entered the arrival hall. Ground staff courteous.


CUSTOMER VERDICT

Average with the human element out performing the amenities that need to be provided. Air India desperately need new jets to beef up their service.


CUSTOMER RANKING